Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year - Service

Experience seamless network operations with the Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service - 1 Year. This service is specifically designed for businesses that depend on their network infrastructure, ensuring that your systems function smoothly and efficiently. With predictable costs, you can focus on your operations without worrying about unexpected expenses or downtime.

• Rapid Response Time: Enjoy an exceptional 4-hour service response time to minimize downtime and maximize operational efficiency. Your business cannot afford delays, and with this service, you can seamlessly maintain your productivity.
• Extended Service Duration: This one-year service plan offers long-term reliability, allowing you to plan your operations with confidence and without unwelcome surprises.
• Predictable Costs: With a fixed service plan, budgeting becomes easier. The total cost of ownership is now predictable, making financial planning more manageable and efficient.
• Physical Hardware Exchange: In the event of hardware failure, this service allows for a hassle-free exchange process, ensuring that your systems are up and running without unnecessary delays.
• Enhanced Usability: The service is tailored to boost usability and efficiency in your network operations, helping to maintain optimal performance and reduce the risk of disruptions.

Technical Details of the Product

• Service Type: Advanced Hardware Replacement
• Service Duration: 1 Year
• Response Time: 4 Hours
• Service Subtype: Physical Exchange
• Method: Hardware Replacement

How to Install

To activate your Extreme Networks ExtremeWorks Advanced Hardware Replacement - Extended Service, simply follow these steps:

1. Contact your Extreme Networks representative or authorized reseller to purchase the service.
2. Upon purchase, you will receive confirmation details and instructions via email.
3. Keep the service information handy for future reference when requesting a hardware exchange.
4. In the event of hardware failure, contact the support team and provide them with your service details to initiate the replacement process.
5. Follow any additional instructions provided by the support team during the exchange process to ensure a smooth transition.

Frequently Asked Questions

• What is included in the ExtremeWorks Advanced Hardware Replacement service? This service includes a 4-hour response time for hardware replacement, ensuring minimal downtime for your network infrastructure.
• How does the hardware exchange process work? Upon reporting a hardware issue, a replacement unit will be shipped to you as per the 4-hour service response policy.
• Is there a limit to the number of hardware replacements? There is no limit; the service covers any necessary replacements that may arise during the contract duration.
• Can I extend my service beyond one year? Yes, you can renew your service prior to the expiration date to continue receiving uninterrupted support.
• Will I receive support during the installation of the replacement hardware? Yes, Extreme Networks offers support throughout the installation process to ensure that everything is set up correctly.