Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is the ultimate solution for organizations seeking robust support for their network infrastructure. With this one-year extended service, you can be assured that your network operates at peak performance, allowing your team to focus on core business operations without interruptions. This service is specifically designed to handle technical issues swiftly, ensuring maximum uptime for your organization.

• Comprehensive 24/7 Support: Enjoy peace of mind with continuous access to expert assistance anytime, day or night. Our around-the-clock service guarantees that any issues are addressed promptly.
• 4-Hour Advance Parts Replacement: Reduce downtime significantly with our rapid parts replacement service. We promise to deliver the necessary components to your location within four hours of your request, ensuring your operations remain unaffected.
• Service Depot Efficiency: Benefit from our fast and reliable service depot that responds to technical issues quickly and effectively. This enhances your overall operational efficiency and reduces potential disruptions.
• Electronic and Physical Service Options: Enjoy the flexibility of choosing between electronic support for remote troubleshooting or physical on-site service by our experienced technicians, tailored to meet your specific operational needs.
• 1-Year Service Duration: Secure reliable and consistent support for one full year, providing your organization with uninterrupted network performance and peace of mind.

Technical Details of the Product

• Service Type: Managed Services
• Service Duration: 1 Year
• Response Time: 4 Hours
• Support Availability: 24/7
• Service Sub Type: Electronic and Physical

How to Install

To start utilizing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these straightforward steps:

1. Contact your Extreme Networks representative to initiate the service setup.
2. Provide necessary details and requirements for your network configuration.
3. Receive confirmation of service activation along with details of your dedicated support team.
4. Establish a maintenance schedule and ensure regular communication with the support team to maximize service efficiency.

Frequently Asked Questions

• What does 24/7 support mean for my organization? This means you can access support any time of the day or night, ensuring that technical issues are resolved quickly and minimizing potential downtime.
• How quickly can I expect a parts replacement? With our 4-hour advance parts replacement service, delivery of essential components is expected within four hours of your request.
• What are the electronic and physical service options? The electronic service allows for remote troubleshooting and support, while the physical service involves on-site visits and repairs by our expert technicians.
• Is there a limit to the number of service requests I can make? No, you can make as many service requests as needed within the duration of your one-year contract.
• Can I renew the service after one year? Yes, you have the option to renew your ExtremeWorks Managed Services MonitoringPLUS for continued support and coverage for your network infrastructure.