Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Experience unparalleled network reliability and efficiency with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This extended service plan is tailored for businesses that demand robust network management solutions, ensuring that your network operates at its best at all times. With continuous remote monitoring, expert technical support, and timely operational upgrades, this service not only safeguards your investment but also enhances productivity to meet your business needs.

• Continuous Remote Monitoring: Gain real-time visibility into your network's health, performance, and security with our 24/7 remote monitoring services. This proactive approach helps to identify potential issues before they disrupt your operations, allowing you to maintain a seamless workflow.
• Expert Technical Support: Enjoy round-the-clock access to the Extreme Networks NetworkControl Center (NCC), where our highly skilled support team is always ready to assist you with product-related queries and urgent problem resolution. With support available 24/7, you can rest assured that help is just a call or click away.
• Operational Software Updates: Stay ahead of the curve with timely software updates and upgrades included in your service package. This guarantees that your network remains at peak performance and benefits from the latest features, ensuring your technology is always up-to-date.
• Next Business Day Parts Replacement: Minimize downtime with our efficient parts replacement service. We promise that any necessary parts are delivered the next business day, providing you with maximum reliability and continuity for your operations.
• Comprehensive Reporting: Receive standardized network reports while maintaining an inventory database that provides critical insights into your network's performance. This valuable information is crucial for making informed decisions regarding future enhancements and investments.

Technical Details of Product

• Service Duration: 1 Year
• Access to Extreme Networks Managed Services Gateway
• Continuous remote monitoring of network health and performance
• Technical support via phone and web, 24/7
• Email support for dependable service efficiency
• Operational software updates and upgrades included
• Next Business Day - Advanced Parts Replacement service

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process:

1. Purchase the service through your Extreme Networks representative or authorized reseller.
2. Receive confirmation of your service activation along with access credentials for the Managed Services Gateway.
3. Configure your network devices to ensure they are connected with the monitoring service.
4. Refer to the provided documentation for detailed configuration instructions.
5. Once configured, the service will automatically begin monitoring your network. You can access your network health and performance metrics via the Managed Services Gateway.
6. If you require assistance during setup, do not hesitate to contact the NetworkControl Center (NCC) for support.

Frequently Asked Questions

• What does the ExtremeWorks Managed Services MonitoringPLUS cover? The service covers continuous remote monitoring, operational software updates, technical support, and advanced parts replacement for covered products.
• How do I access technical support? You can access technical support via phone or web 24 hours a day, 365 days a year, by contacting the Extreme Networks NetworkControl Center (NCC).
• What is the response time for parts replacement? Our Next Business Day - Advanced Parts Replacement service ensures that any required parts are delivered quickly and efficiently to minimize downtime.
• How often will I receive software updates? Operational software updates and upgrades are provided as part of your service for the entire duration of the contract, ensuring your network remains cutting-edge.
• Can I request customized reports? Yes, the service provides standardized reporting, and you can also request customized reports tailored to your specific needs through the Managed Services Gateway.