Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an all-encompassing solution designed to enhance the efficiency and productivity of your networking environment. This one-year extended service plan caters to organizations of all sizes, offering expert assistance and peace of mind. With its 24/7 support, fast response times, and on-site assistance, you can be assured that your networking systems are in capable hands, allowing you to focus on your core business operations.
- 24/7 Technical Support: Enjoy uninterrupted access to skilled technicians who are ready to assist you at any time, ensuring that your networking issues are resolved promptly.
- Quick 4-Hour Parts Replacement: Minimize downtime with our advanced parts replacement service, which guarantees that replacement hardware is shipped to you within four hours of a reported issue.
- On-Site Assistance: Our service includes on-site support, providing immediate help regarding your networking systems without delays or travel time.
- Combination of Electronic and Physical Service: Benefit from both electronic and physical service types, enhancing reliability and productivity for your organization.
- Clear and Predictable Costs: With transparent pricing for service coverage, you can better manage your budget and avoid unexpected expenses.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Extended Service
- Response Time: 4 Hour Advance Parts Replacement
- Support Availability: 24 x 7
- Service Coverage: On-site and Exchange Parts
- Service Sub-Type: Electronic and Physical
How to Install
To take advantage of the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, simply follow these steps:
- Purchase the service plan through your preferred vendor or directly from Extreme Networks.
- Follow the instructions provided in the confirmation email to activate your service.
- A dedicated representative will contact you to discuss your specific needs and schedule an installation if necessary.
- Ensure all your networking systems are in working order and ready for monitoring.
- Enjoy peace of mind knowing that expert support is just a call away!
Frequently Asked Questions
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Q: What does the 24/7 support entail?
A: The 24/7 support includes access to qualified technicians who can assist with troubleshooting, answering questions, and providing solutions whenever you need help. -
Q: What is the process for parts replacement?
A: In the event of a hardware failure, simply contact support, and an advanced replacement part will be shipped to you within 4 hours to minimize service disruption. -
Q: Is there any training provided with the service?
A: Yes, training is available to ensure your team is familiar with the networking systems and can effectively utilize the services offered. -
Q: Can I renew the service after one year?
A: Absolutely! You can choose to renew your service plan before it expires to maintain ongoing support and service coverage. -
Q: What if I need assistance outside of standard business hours?
A: Our 24/7 support guarantees that you can reach out for help at any time, ensuring that assistance is always available when you need it most.
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