Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Enhance your network reliability and performance with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This extended service plan is designed to provide exceptional support and solutions for all your networking needs, ensuring that your systems operate smoothly and efficiently. With unparalleled 24/7 access to technical assistance and proactive network monitoring, you can rest assured knowing that your network is in capable hands.

• Comprehensive Remote Monitoring: Benefit from continuous remote network monitoring that actively tracks your network health, performance, and security. This service guarantees timely detection of issues, keeping your network running without interruptions.
• 24/7 Technical Support: Gain access to Extreme Networks' dedicated NetworkControl Center (NCC) 24 hours a day, 365 days a year. Whether you encounter hardware problems or need assistance with operational software, expert help is just a call or click away.
• Operational Software Updates: Enjoy timely operational software updates and upgrades as part of your service package. This ensures that your system is always running the latest and most efficient software, optimizing performance.
• Advanced Parts Replacement: Have peace of mind with next business day advanced parts replacement. Should any hardware failures occur, our rapid response service ensures your equipment is replaced quickly, minimizing downtime and disruption.
• Real-Time Access to Network Insights: Gain access to the Extreme Networks Managed Services Gateway, which offers real-time insights into your network's health, saved configurations, and inventory database. Standardized network reports help you make informed decisions about your infrastructure.

Technical Details

• Service Duration: 1 Year
• Service Access: 24/7 telephone and web support
• Parts Replacement: Next Business Day service response
• Monitoring Method: Remote network monitoring for proactive issue management
• Included Services: Technical support, operational software updates, and advanced parts replacement

How to Install

Installing the ExtremeWorks Managed Services MonitoringPLUS is straightforward:

1. Purchase the service plan through your designated Extreme Networks provider.
2. Follow the instructions provided to access the Managed Services Gateway, ensuring your network devices are correctly configured for monitoring.
3. Set up your account for 24/7 technical support to report any issues or request assistance.
4. Regularly review the standardized reports and alerts generated by the remote monitoring to stay informed about your network's performance.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes continuous remote network monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway for real-time network insights.
• How quickly can I get support when a network issue arises? With 24/7 access to the NetworkControl Center, you can report any problems at any time and expect prompt and effective support.
• What happens if a part needs to be replaced? Our advanced parts replacement service guarantees that you will receive the necessary components by the next business day, minimizing any potential disruption to your operations.
• Are software updates included with the service? Yes, operational software updates and upgrades are included as part of the service, ensuring your network runs the latest software for optimal performance.
• How do I access the Managed Services Gateway? Once you've purchased the service, you'll receive instructions to set up your account and access the gateway for real-time monitoring and insights.