Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

Unlock the full potential of your network with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This extended service plan is designed to provide seamless monitoring and management, ensuring that your network infrastructure remains robust and reliable. With this service, you can concentrate on your core business operations, leaving the complexities of network management to our dedicated team. Enjoy the reassurance of continuous monitoring, expert technical support, and timely software updates, all crafted to keep your network operating without disruptions.

• Comprehensive Remote Monitoring: Experience the benefit of 24/7 remote monitoring of your network and devices. Our advanced system enables immediate detection and assessment of any issues, ensuring uninterrupted operations.
• Proactive Technical Support: Gain around-the-clock access to Extreme Networks' NetworkControl Center (NCC). Our dedicated support team is available 24/7 to assist you with any product-related inquiries or challenges, providing expert guidance whenever you need it.
• Real-Time Network Insights: Utilize the Extreme Networks Managed Services Gateway to gain immediate access to critical network health metrics, performance statistics, and security alerts, empowering you to make informed decisions quickly for enhanced network performance.
• Next Business Day Parts Replacement: Minimize downtime with our advanced parts replacement service. We ensure that critical components are delivered the next business day, helping you maintain productivity and operational efficiency.
• Email Support Service: With responsive email support in place, handling any mishaps is hassle-free. Our team is always ready to assist you promptly, ensuring that your network runs smoothly without setbacks.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services Monitoring
• Support Availability: 24/7 access to NetworkControl Center
• Parts Replacement: Next Business Day service response
• Supports: Covered Products as defined in service agreement

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process:

1. Purchase the service and receive confirmation of your subscription.
2. Set up your Extreme Networks devices according to the manufacturer's guidelines.
3. Contact the NetworkControl Center to initiate the registration of your devices for monitoring.
4. Configure your network settings to allow for remote access and monitoring.
5. Review the initial network health report provided by the service to ensure optimal performance.

Frequently Asked Questions

Here are some common inquiries regarding the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS:

• What is covered under the service? The service covers continuous remote monitoring, technical support, operational software updates, upgrades, and parts replacement for specified products.
• How quickly can I expect parts replacement? We offer a Next Business Day Parts Replacement service to ensure minimal disruption to your operations.
• Is support available after hours? Yes, you can access technical support 24 hours a day, 365 days a year.
• How can I access the Managed Services Gateway? After registering your devices, you will receive login credentials to access the Managed Services Gateway for real-time network insights.
• What happens if I encounter issues? You can report problems, ask product-related questions, and receive assistance via telephone or through our web portal at any time.