Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is the ultimate solution for organizations seeking top-tier technical support and a hassle-free networking experience. This extended service plan is expertly crafted to meet your networking requirements, ensuring your infrastructure operates smoothly, safely, and efficiently for an entire year. With a comprehensive suite of services, you can rest easy knowing that your network is in capable hands.

• Comprehensive 24 x 7 x 4 Hour On-Site Support: Access peace of mind with continuous technical support, providing you with skilled experts on standby to resolve any issues, ensuring your network remains in peak condition.
• Inclusive Parts Replacement Service: Benefit from an efficient parts replacement service that minimizes downtime, guaranteeing your operations run smoothly without disruptions.
• Flexible Electronic and Physical Service Options: Tailor your support experience with the flexibility to choose between electronic and physical service subtypes, catering to your unique operational needs.
• Rapid Solutions with Advanced Replacement: Enjoy swift responses with a remarkable 4-hour advanced parts replacement service, ensuring you receive essential components quickly to maintain your workflow.
• One Year of Reliable Support: Experience a full year of dependable support designed to keep your networking environment accurate and efficient, providing unparalleled service continuity.

Technical Details of the Product

• Service Type: Managed Services
• Service Duration: 1 Year
• Support Availability: 24 hours a day, 7 days a week
• Response Time: 4 hours for advanced parts replacement
• Service Subtypes: Electronic and Physical

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process. Follow these steps for seamless installation:

1. Purchase the service plan through your preferred retailer or directly from Extreme Networks.
2. Upon securing the service, you will receive a confirmation email with activation details.
3. Follow the provided instructions to register your service, ensuring you have all necessary equipment and documentation ready.
4. Upon successful registration, familiarize yourself with the support channels outlined in the confirmation email for hassle-free access to expert assistance.
5. Whenever you require assistance, simply contact the support team, and they will guide you through any issues you may encounter.

Frequently Asked Questions

• What does the 24 x 7 x 4 Hour support mean? This indicates that you have access to expert support continuously, 24 hours a day, 7 days a week, with a guaranteed response time of 4 hours for on-site assistance.
• Is the parts replacement service included in this plan? Yes, the service includes parts replacement, designed to reduce downtime and ensure that your network stays operational.
• Can I choose between electronic and physical service options? Absolutely! You can select either electronic or physical service based on your operational needs and preferences.
• How does the 4-hour advance parts replacement work? In the event of hardware failure, you will receive a replacement part within 4 hours, allowing you to resume normal operations swiftly.
• What happens after the one-year service expires? After the service period, you will need to renew your plan to continue enjoying the benefits of technical support and parts replacement services.