Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is your ultimate network management solution, crafted for businesses that prioritize flawless operations and exceptional support. This extended one-year service provides your organization the tranquility it requires, enabling you to focus on your core business while we oversee your network's health and performance.
- Continuous Remote Network Monitoring: Enjoy uninterrupted surveillance that identifies and assesses network and device events in real-time, guaranteeing that your systems are always functional and any discrepancies are promptly addressed.
- 24x7 Technical Support: Benefit from round-the-clock access to the Extreme Networks' NetworkControl Center (NCC), where expert professionals are on standby to assist with any inquiries or technical challenges you may face.
- Operational Software Updates and Upgrades: Keep your systems current and efficient with seamless software updates and upgrades included in the service, ensuring your network thrives on the latest technological advancements for enhanced performance.
- Next Business Day Advance Parts Replacement: Minimize downtime with a dependable parts replacement service that guarantees next business day delivery of critical components, keeping your operations productive and reliable.
- Real-Time Access to Network Health: Utilize the Extreme Networks Managed Services Gateway for instant insights into your network's performance, security issues, saved configurations, and inventory databases, all crucial for maintaining operational efficiency.
Technical Details of the Product
- Service Duration: 1 Year
- Support Accessibility: 24 hours a day, 365 days a year
- Remote Monitoring: Comprehensive monitoring of all covered products
- Alarm Notification System: Pre-prescribed notifications for maintenance requests
- Email Support: Dedicated support via email for rapid problem resolution
How to Install
To fully leverage the ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service and ensure your account with Extreme Networks is active.
- Access the Extreme Networks Managed Services Gateway using your login credentials.
- Configure your network equipment to enable continuous monitoring by following the user guide provided with your service package.
- Reach out to the NetworkControl Center (NCC) for assistance with any setup queries or to report issues during installation.
- Once the installation is complete, monitor your network health through the managed services dashboard and utilize technical support as needed.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service encompasses continuous remote network monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway for real-time insights.
- How can I contact the NetworkControl Center? You can reach the NCC via phone or web access, available 24/7, to resolve technical issues or inquiries regarding your Extreme Networks products.
- What happens if a part needs to be replaced? Thanks to the Next Business Day Advance Parts Replacement service, you will receive the necessary replacement part the next business day, minimizing downtime.
- Is email support available? Yes, email support is part of the service, allowing you to quickly address issues and receive assistance.
- How do I know if my network is healthy? The Managed Services Gateway provides real-time access to network health and performance metrics, enabling you to actively monitor your network's status.
By choosing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, you are investing in a reliable, proactive solution that enhances your network's reliability, performance, and overall security. Don't compromise on your network's integrity—select a service designed to keep your operations running smoothly and efficiently.
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