Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is the premier choice for organizations seeking to enhance their network reliability and operational efficiency. This extended service plan is expertly designed to provide businesses with the assurance of comprehensive network management, allowing you to prioritize your core operations while leaving the technical complexities to us. With a commitment to delivering unmatched support and performance, the MonitoringPLUS service ensures that your network functions smoothly, day in and day out.

• 24 x 7 x 4 Hour On-Site Support: Enjoy the peace of mind that comes with around-the-clock support, featuring a guaranteed on-site response within four hours to swiftly resolve any technical issues that may arise.
• Reliable Parts Replacement Service: Experience a fast and efficient parts replacement service, ensuring critical components are quickly replaced to minimize downtime and keep your operations running smoothly.
• Flexible Service Sub-Type: Benefit from both electronic and physical service options, providing you with a seamless operation and enhanced user experience tailored to your specific needs.
• Maximum Reliability and Productivity: Designed for enhanced reliability, our service characteristics ensure your systems remain productive and operational at all times, allowing you to focus on what matters most.
• One Year of Comprehensive Coverage: This extended service duration guarantees support for a full year, reflecting our commitment to timely results and maximizing your productivity throughout the contract period.

Technical Details of the Product

The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is engineered for organizations that value network reliability and operational efficiency. Here are the key technical features:

• Service Type: Managed Services
• Service Duration: 1 Year
• Response Time: 4 Hour
• Advance Parts Replacement: Yes
• Support Coverage: 24 x 7 availability
• Service Sub-Type: Electronic and Physical

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process:

1. Contact your Extreme Networks representative to initiate your service agreement.
2. Provide the necessary network configuration details to establish your service preferences.
3. Once the service is activated, ensure all contact points for support are clearly communicated to your staff.
4. Regularly review service performance and communicate any issues or areas for improvement to your service manager.

Frequently Asked Questions

• What does the 24 x 7 x 4 Hour support mean? This indicates you will receive support at any time of day, with a technician on-site within four hours to address any issues that arise.
• Is there a limit to the number of support requests? No, you can reach out for support as often as needed throughout the service duration without any limits.
• What types of parts are included in the replacement service? The parts replacement service covers all critical components necessary to maintain the functionality of your network equipment.
• Can I upgrade my service plan? Yes, you can contact your Extreme Networks representative to explore upgrade options for further enhancements and additional services.
• Does the service cover both hardware and software issues? Yes, the service is designed to support both hardware replacements and any software-related technical issues that may arise.