Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service, a premier solution crafted specifically for businesses seeking enhanced network management and reliability. This service goes beyond mere monitoring, providing a full suite of features designed to ensure that your network runs smoothly and efficiently. With a focus on proactive maintenance, 24/7 support, and real-time insights, your organization can trust in the performance of its network infrastructure.
- Continuous Remote Monitoring: Benefit from round-the-clock surveillance of your network environments, which swiftly detects and alerts you to potential issues before they escalate, ensuring uninterrupted operations.
- 24/7 Technical Support: Gain access to expert assistance from Extreme's NetworkControl Center (NCC) at any hour, any day of the year, resolving product-related queries and concerns quickly and efficiently.
- Operational Software Updates: Stay secure and up-to-date with timely software updates and upgrades that keep your network infrastructure running at its best and protected against vulnerabilities.
- Next Business Day Parts Replacement: Minimize downtime with our swift Next Business Day Advance Parts Replacement service, ensuring that your network remains operational with minimal interruption.
- Real-Time Network Health Insights: Access live statistics on network performance, security concerns, saved configurations, and standardized reports through the Extreme Networks Managed Services Gateway.
Technical Details of Product
Service Duration: 1 Year
Service Type: Managed Services
Support Type: Remote Monitoring and Technical Support
Parts Replacement: Next Business Day
Support Availability: 24/7/365
How to Install
To get started with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service through an authorized provider or directly from Extreme Networks.
- Contact the Extreme Networks support team to set up your account and activate your service.
- Integrate the Managed Services Gateway into your existing network infrastructure as guided by the installation manual provided.
- Configure your network devices to allow for remote monitoring and updates.
- Familiarize yourself with the dashboard interface to effectively utilize the real-time monitoring tools available.
Frequently Asked Questions
What types of devices are covered under the ExtremeWorks Managed Services?
The service covers a wide range of Extreme Networks products, ensuring a comprehensive monitoring experience.
Is training available for using the Managed Services Gateway?
Yes, Extreme Networks provides training materials and support to help you maximize the use of the Managed Services Gateway.
How quickly can I expect parts replacement?
With our Next Business Day service, you can expect replacement parts to arrive promptly, minimizing any disruption to your network operations.
Can I upgrade my service contract?
Yes, service upgrades can be arranged through your account manager at Extreme Networks.
What if I encounter issues outside of business hours?
Our 24/7 technical support ensures that you always have access to assistance, no matter the time of day.
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