Extreme Networks ExtremeWorks MonitoringPLUS - AHR - Service

If you're in search of a comprehensive network management solution that guarantees operational efficiency and security, look no further than the Extreme Networks ExtremeWorks MonitoringPLUS - AHR - Service. This robust offering is engineered to provide continuous remote network monitoring, technical support, and advanced operational software updates. With the ExtremeWorks MonitoringPLUS - AHR, you gain access to real-time insights and unparalleled support that enhances your network's reliability and performance.

• Continuous Remote Monitoring: Enjoy peace of mind with 24/7 network monitoring that identifies issues before they escalate into significant problems, allowing for proactive maintenance and management of your network infrastructure.
• Comprehensive Technical Support: Gain access to Extreme's Network Control Center (NCC) 24 hours a day, 365 days a year. Our knowledgeable support team is always ready to assist you with any product-related questions or issues you may encounter.
• Operational Software Updates and Upgrades: Stay ahead of the curve with regular updates that enhance the functionality and security of your network. The MonitoringPLUS service ensures that your software is always up to date, protecting your investment.
• Advanced Parts Replacement: In the event of hardware failure, our Next Business Day shipment service ensures that replacement parts arrive quickly, minimizing downtime and keeping your operations running smoothly.
• Real-Time Access to Network Health: Utilize the Extreme Networks Managed Services Gateway for instant insights into network performance, security issues, and saved configurations. Our standardized network reports provide you with valuable data to facilitate informed decisions.

Technical Details of Product

The Extreme Networks ExtremeWorks MonitoringPLUS - AHR - Service is designed to meet a variety of operational needs. Key technical features include:

• 24/7 monitoring capabilities to detect network and device events
• Correlated event presentation for quick issue identification
• Access to an inventory database for comprehensive asset management
• Standardized reporting for easy analysis and decision-making
• Rapid response times with Next Business Day parts replacement service

How to Install

Installing Extreme Networks ExtremeWorks MonitoringPLUS - AHR - Service is straightforward:

1. Initiate the service agreement by contacting your Extreme Networks sales representative.
2. Provide the required information regarding your network infrastructure and devices to determine coverage.
3. Once the agreement is confirmed, set up access to the Managed Services Gateway as directed by the onboarding team.
4. Configure your network devices for optimal monitoring and support based on provided guidelines.
5. After installation, you will have immediate access to the NCC for ongoing support and monitoring.

Frequently Asked Questions

• What types of issues can the MonitoringPLUS service help with? The service is designed to assist with network performance issues, hardware failures, software updates, configuration settings, and any other product-related inquiries.
• Is there a minimum contract period for the service? Yes, typically there is a standard minimum contract period, which varies based on the specific service package chosen.
• How quickly can I expect support when an issue arises? With our 24/7 support, you can expect timely assistance for any network issues, and with Next Business Day parts replacement, hardware issues are resolved quickly.
• Can I access my network data remotely? Yes, the Managed Services Gateway allows you to access network health, saved configurations, and performance metrics from anywhere.
• What if I need additional support or training? Extreme Networks offers a variety of training resources and additional support options to help you maximize the benefits of the MonitoringPLUS service.