Description
Introducing the HPE Care Pack Foundation Care with Comprehensive Defective Material Retention – a tailored extended service plan designed to offer unparalleled technical support and maintenance for HPE products. This premium service ensures your equipment operates seamlessly, empowering your business with the reliability and confidence it deserves. With a strong commitment to excellence, this service plan provides extensive coverage for a worry-free experience, allowing you to concentrate on driving your business forward.
- Round-the-Clock Support: Experience 24 x 7 x 4 Hour on-site support from our dedicated team of professionals, ready to assist you whenever you need help. We ensure that your systems are promptly restored, minimizing any potential downtime.
- Comprehensive Defective Material Retention: Our unique feature allows you to retain defective components for future analysis or compliance purposes, enabling you to investigate issues while maintaining critical parts.
- Physical & Electronic Maintenance: Our service covers both physical and electronic repairs, providing complete support for the hardware and software components of your infrastructure, delivering peace of mind.
- Swift Response Time: With a guaranteed 4-hour service response time, you can trust that our skilled technicians will arrive quickly on-site to resolve any technical issues, maximizing your productivity.
- Long-Term Commitment: The HPE Care Pack Foundation Care offers a 3-year service duration, ensuring that your systems remain in optimal condition for an extended period while you focus on your core business activities.
Technical Details of the Product
- Service Type: Extended Service Plan
- Duration: 3 Years
- Service Coverage: 24 x 7 Support
- Response Time: 4 Hours On-site
- Service Characteristics: Parts & Labor included
- Service Subtype: Physical and Electronic Maintenance
How to Install
To unlock the full benefits of the HPE Care Pack Foundation Care, simply follow these easy steps:
- Purchase the HPE Care Pack Foundation Care service through an authorized HPE partner or directly from HPE.
- Register your service contract online to activate your coverage.
- Have your HPE product information ready, including serial numbers and purchase details.
- If you encounter an issue, contact our 24 x 7 support team through the designated phone number or online support portal.
- Prepare your system for service by following any pre-service instructions provided by our support team.
Frequently Asked Questions
- What is included in the HPE Care Pack Foundation Care? The HPE Care Pack Foundation Care includes 24 x 7 on-site support, comprehensive defective material retention, physical and electronic maintenance, and a 4-hour response time.
- How do I activate my service? After purchasing the service, you need to register your contract online through the HPE service portal to activate your coverage.
- What should I do if I encounter a technical issue? Contact our support team at any time through the provided channels, and they will guide you through the troubleshooting process and arrange for on-site service if necessary.
- Is the service transferable? Yes, the HPE Care Pack service can be transferred to a new owner if you sell or transfer your HPE product, provided you notify HPE of the change.
- Can I extend my service after the initial 3 years? Yes, you can renew or extend your HPE Care Pack Foundation Care service before it expires. Contact HPE or your authorized partner for options.
Customer reviews
Showing - Of Reviews