HPE Care Pack Proactive Care - Extended Service - 5 Year - Service

Enhance the reliability and efficiency of your IT infrastructure with the HPE Care Pack Proactive Care - Extended Service - 5 Year - Service. This comprehensive service plan offers peace of mind and assurance of support for your HPE products. With a robust 24 x 7 x 4-hour on-site maintenance service, you can trust that your technology will stay operational, allowing your business to function smoothly and effectively.

• Comprehensive Coverage: The HPE Care Pack Proactive Care provides a full 5-year service duration, ensuring continuous support and maintenance to protect your investment and maximize your equipment's efficiency.
• Rapid Response Times: With a 24 x 7 x 4-hour on-site service guarantee, trained experts are available to provide timely solutions, minimizing downtime and keeping your operations running seamlessly.
• Parts Replacement Service: Experience dependable efficiency with a service that covers parts replacement, enabling seamless operations and reducing the risk of unplanned outages.
• Peace of Mind: The service includes parts and labor, allowing you to relax knowing that all maintenance and repair needs are managed by qualified professionals dedicated to your service.
• Physical Service Support: This plan offers physical service solutions tailored to your convenience, ensuring that on-site assistance is readily available to meet your operational needs.

Technical Details of Product

• Service Type: Proactive Care Extended Service
• Service Duration: 5 Years
• Support Availability: 24 x 7 x 4 Hour On-site Maintenance
• Service Includes: Parts & Labor, Physical Service Support
• Customer Support: HPE Certified Technicians

How to Install

To activate your HPE Care Pack Proactive Care service, follow these simple steps:

1. Purchase your HPE Care Pack Proactive Care service through an authorized HPE reseller.
2. Obtain your service activation code from the reseller.
3. Visit the HPE support website and navigate to the service activation section.
4. Enter your service activation code and complete the registration process.
5. Once activated, you can access 24 x 7 support and enjoy the benefits of your Care Pack service.

Frequently Asked Questions

• What is included in the HPE Care Pack Proactive Care service? The service includes comprehensive parts and labor coverage, on-site maintenance, and 24 x 7 support for a duration of 5 years.
• How does the 24 x 7 x 4-hour service work? This service ensures that HPE technicians are available at any time around the clock and will arrive on-site within 4 hours of your service request to resolve issues.
• Can I upgrade my current service plan to include the HPE Care Pack Proactive Care? Yes, you can upgrade; however, please consult with your HPE reseller to discuss the options available for your existing service.
• Is the service transferable if I change my business location? Yes, the HPE Care Pack Proactive Care service can be transferred based on the terms outlined during activation. Contact HPE support for further assistance.
• What should I do if I need to initiate a service request? Simply reach out to HPE support via the contact methods provided in your welcome kit, or log in to the HPE support portal to submit a service request.