HPE Foundation Care - 1 Year - Service

The HPE Foundation Care - 1 Year - Service is a vital solution designed to ensure the optimal performance and reliability of your IT infrastructure. Crafted by the renowned Hewlett Packard Enterprise (HPE), this all-encompassing service package offers indispensable hardware and software support, keeping your systems operational and productive. With HPE Foundation Care, you can focus on your core business without worrying about technical complexities, knowing that expert assistance is always just a call away.

• Comprehensive Support: HPE Foundation Care provides a complete suite of hardware and software services, ensuring you receive the necessary assistance during any technical issues with your HPE products or selected third-party solutions.
• Remote Diagnosis and On-Site Repair: This service includes remote diagnosis and troubleshooting, along with on-site hardware repair when necessary, significantly reducing downtime and maintaining smooth operational flow.
• Basic Software Support: Eligible HPE hardware products benefit from Basic Software Support and Collaborative Call Management for select non-HPE software, delivering a holistic support framework.
• Reliable Response Times: Enjoy peace of mind with a prompt 2-hour phone support response time, ensuring our technical experts are ready to assist you whenever you need help.
• Access to Updates and Patches: HPE Foundation Care guarantees that your software is always current with access to updates, patches, and support for selected third-party software products, maximizing both performance and security of your IT assets.

Technical Details of HPE Foundation Care - 1 Year - Service

• Service Duration: 1 Year
• Support Availability: 24/7 technical support
• Response Time: 2-hour phone support service response time
• Eligibility: Coverage for HPE hardware and selected third-party software products
• Service Includes: Remote diagnosis, on-site hardware repair, software updates, and patches

How to Install HPE Foundation Care - 1 Year - Service

Installing the HPE Foundation Care - 1 Year - Service is a seamless process:

1. Contact your HPE sales representative or authorized partner to purchase the service.
2. Provide details regarding your existing hardware and software environment to confirm eligibility.
3. Upon purchase, you will receive a confirmation along with essential information on how to access support.
4. Familiarize yourself with the service portal and contact details for support.
5. In the event of issues, reach out through the provided support channels for timely assistance.

Frequently Asked Questions (FAQs)

• What products are covered under HPE Foundation Care? The service covers a wide range of HPE hardware products and may also include selected third-party software products. For specific eligibility details, it's best to contact HPE directly.
• How do I access support? Support can be accessed through the HPE support portal or by calling the dedicated phone support number provided upon purchasing the service.
• What is the response time for support? HPE Foundation Care ensures a 2-hour phone support response time, providing you with swift assistance when required.
• Are software updates included in the service? Yes, HPE Foundation Care provides access to software updates and patches for supported products, aiding in the maintenance of your system's performance and security.
• How long is the service valid? The HPE Foundation Care - 1 Year - Service is valid for one year from the date of purchase, ensuring continuous support for your IT infrastructure.