HPE Foundation Care - 1 Year - Service

The HPE Foundation Care - 1 Year - Service is a crucial solution for businesses seeking to enhance the reliability and availability of their IT infrastructure. By choosing Hewlett Packard Enterprise (HPE), you ensure comprehensive hardware and software support that is tailored to meet your specific business needs. This service not only aids in rapid issue resolution but also ensures that your systems consistently operate at peak performance. With a dedicated team of technical resources on standby, your IT team can concentrate on driving innovation rather than getting bogged down by troubleshooting tasks.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, ensuring that your IT systems remain resilient and efficient, minimizing the risk of downtime.
• Rapid Response Time: With an impressive 2-hour phone support response time, this service guarantees timely resolutions to any issues that may arise, helping to maintain operational continuity.
• Remote Diagnosis and On-Site Repair: Leverage both remote troubleshooting and on-site hardware repair when necessary to minimize downtime and ensure productivity stays on track.
• Software Updates and Patches: Access critical software updates and patches for your systems, including those for selected third-party products, keeping your software environment secure and up-to-date.
• Predictable Total Cost of Ownership: With a one-year service duration, you can effectively manage your IT budget while ensuring optimal performance from your hardware and software investments.

Technical Details of HPE Foundation Care - 1 Year - Service

The HPE Foundation Care service is designed to cater to both hardware and software needs, and includes:

• Remote diagnosis for hardware issues to expedite troubleshooting.
• On-site hardware repair to tackle issues that cannot be resolved remotely.
• Email support service ensuring reliable and accessible assistance.
• Basic Software Support for eligible products to keep your software running smoothly.
• Collaborative Call Management for selected non-HPE software, offering broader support capabilities.
• Access to the latest software updates and patches, ensuring security and efficiency.

How to Install HPE Foundation Care - 1 Year - Service

Installing the HPE Foundation Care service is a straightforward process:

1. Contact HPE sales or your authorized reseller to purchase the HPE Foundation Care service for your eligible hardware or software products.
2. Upon purchase, you will receive a confirmation along with instructions on how to activate your service.
3. Once activated, provide your IT team with the necessary details to access HPE support services.
4. Familiarize your team with the support processes, including how to initiate support requests via phone or email.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The service includes remote diagnosis, on-site hardware repair, email support, access to software updates, and basic software support for eligible products.

How quickly can I expect support?

HPE Foundation Care offers a 2-hour phone support response time, ensuring that issues are addressed promptly and effectively.

Can I get support for third-party software?

Yes, the service includes collaborative call management for selected non-HPE software, as well as updates for certain third-party software products.

How can I determine if my products are eligible for HPE Foundation Care?

For eligibility inquiries, please contact HPE directly or consult with your authorized reseller for more information.

What is the duration of the service?

The HPE Foundation Care service is valid for one year, ensuring sustained productivity and support for your IT systems.