HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year - Warranty is a vital service offering by Hewlett Packard Enterprise (HPE) that enhances the performance and availability of your IT infrastructure. This comprehensive support solution is specifically designed to meet the operational needs of organizations by providing both hardware and software services. With HPE Foundation Care, you gain access to expert technical resources, enabling you to efficiently troubleshoot and resolve any hardware or software challenges that may arise.

• Comprehensive Hardware and Software Support: HPE Foundation Care delivers inclusive support for hardware and software, ensuring that your IT systems function seamlessly without any unexpected disruptions.
• 24/7 Accessibility: You can report incidents any time of the day or night. HPE service is available 24/7 through telephone or web portal, allowing you to address issues immediately as they arise.
• Multiple Service Levels: Choose from distinct service levels including Next Business Day (NBD), 24x7, and Collaborative Technical Response (CTR), tailored specifically to fit your organization’s unique needs.
• On-site Hardware Repair: If remote diagnosis indicates a need for physical intervention, HPE Foundation Care includes options for on-site hardware repair, minimizing downtime and maintaining business continuity.
• Access to Software Updates: Stay ahead of vulnerabilities with remote access to essential software updates and patches. This feature ensures that your systems remain secure and up-to-date at all times.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Response Time: Next Business Day (NBD) for hardware issues (varies by service level)
• Support Availability: 24/7 for incident reporting
• Coverage: Hardware and software products from HPE and selected third-party vendors
• Service Eligibility: May vary; consult with HPE sales for details

How to Install HPE Foundation Care

Getting started with HPE Foundation Care is straightforward. Follow these simple steps:

1. Contact your local HPE sales office to confirm service eligibility for your hardware and software products.
2. Choose the appropriate service level that meets your organization's support needs.
3. Complete the service agreement and payment process with HPE.
4. Once activated, your organization will have 24/7 access to HPE support through phone and web portal channels.
5. For any hardware issues, utilize the remote diagnosis feature and follow HPE's guidance for on-site repair if necessary.

Frequently Asked Questions

1. What is included in HPE Foundation Care? HPE Foundation Care includes hardware and software support, remote technical assistance, on-site repair services, access to software updates, and electronic support information.
2. How do I report an incident? You can report an incident via telephone or through the HPE web portal, which is available 24/7 for your convenience.
3. What are the available service levels for HPE Foundation Care? HPE offers three distinct service levels: Next Business Day (NBD) Service, 24x7 Service, and Collaborative Technical Response (CTR) Service.
4. Can I get support for third-party products? Yes, HPE Foundation Care includes support for selected third-party products, although access may depend on the original manufacturer's availability of information.
5. What should I do if my hardware requires repair? If remote diagnostics indicate that your hardware requires repair, HPE Foundation Care includes provisions for on-site support to ensure minimal downtime.