HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year Warranty is a vital service designed to enhance the longevity and performance of your IT infrastructure. This comprehensive warranty solution ensures that both your hardware and software receive the necessary support, reducing the risk of unexpected downtime and boosting productivity within your organization. With HPE Foundation Care, you can trust that your IT assets are in good hands, allowing you to focus on your core business activities.

Key Features of HPE Foundation Care - 1 Year Warranty

• Comprehensive Coverage: HPE Foundation Care provides extensive hardware and software support, ensuring that every aspect of your IT infrastructure is effectively managed and maintained.
• Expert Technical Support: Gain access to HPE’s technical resources, who collaborate with your IT team to quickly address and resolve hardware and software concerns, ensuring minimal disruption to your business operations.
• On-Site Hardware Repair: In cases where remote diagnosis cannot resolve an issue, HPE offers on-site hardware repair services to restore your systems to full functionality promptly.
• Basic Software Support: For eligible hardware products, the warranty includes Basic Software Support, providing essential updates and patches that enhance performance and security.
• 2-Hour Software Support Response: With a guaranteed 2-hour response time for software support, HPE Foundation Care ensures that your business receives timely solutions, minimizing downtime and maintaining operational efficiency.

Technical Details of HPE Foundation Care

• Service Type: HPE Foundation Care
• Service Duration: 1 Year
• Support Features: Remote diagnosis, on-site hardware repair, Basic Software Support, and Collaborative Call Management.
• Response Time: 2-Hour Software Support service response time.
• Eligible Products: HPE and selected third-party products (please contact HPE for eligibility details).

How to Install Your HPE Foundation Care - 1 Year Warranty

To activate your HPE Foundation Care - 1 Year Warranty, simply follow these steps:

1. Purchase the HPE Foundation Care service for your eligible hardware and/or software products.
2. Contact HPE support to register your products and activate the warranty service.
3. Ensure that your HPE products are properly set up and connected to the internet for remote support access.
4. Maintain your contact information with HPE to receive timely updates and support notifications.

Frequently Asked Questions

• What is HPE Foundation Care? HPE Foundation Care is a comprehensive service designed to provide hardware and software support for HPE products, ensuring maximum availability and performance.
• What is included in the warranty? The warranty includes remote diagnosis, on-site hardware repair, Basic Software Support, and a guaranteed 2-hour response time for software support.
• Who provides the technical support? Technical support is provided by HPE’s expert resources, who work closely with your IT team to resolve issues effectively.
• How long does the warranty last? The HPE Foundation Care service lasts for 1 year from the date of purchase.
• Can I get support for non-HPE products? Yes, HPE Foundation Care may cover selected third-party products. Please contact HPE for details on eligible non-HPE software products.