HPE Foundation Care - 1 Year - Warranty

Enhance the reliability and efficiency of your IT infrastructure with the HPE Foundation Care - 1 Year Warranty. This comprehensive service merges essential remote hardware and software capabilities, ensuring that your systems remain operational when you need them most. With dedicated technical resources from Hewlett Packard Enterprise, you can seamlessly resolve hardware and software issues on your HPE products, allowing your IT team to focus on what truly matters.

• Reliable Hardware Exchange: The HPE Foundation Care offers a swift and dependable parts exchange service for eligible Hewlett Packard Enterprise products. In the event of hardware failure, a replacement part or product will be delivered to your location at no additional freight cost, ensuring minimal downtime.
• Cost-Effective Solution: Designed as a budget-friendly option, the HPE Foundation Care Exchange is an efficient alternative to onsite support. Perfect for products that can be easily shipped, it allows for quick restoration of services without the need for a technician's visit.
• Next Business Day Replacement: Enjoy the peace of mind that comes with knowing that your replacement parts will arrive quickly. HPE Foundation Care guarantees next business day service response time, allowing for uninterrupted productivity and quick resolution of issues.
• Comprehensive Software Support: This service includes remote technical support for HPE Networking products. You gain immediate access to software updates and patches, ensuring that your systems remain secure and up-to-date with the latest enhancements.
• Easy Access to Resources: With HPE Foundation Care, your IT staff can electronically access crucial product and support information. This feature empowers your team to make informed decisions regarding your equipment, maximizing your investment in HPE technology.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: Next Business Day Replacement
• Support Method: Remote Technical Support and Access to Software Updates
• Replacement Parts: New or equivalent to new in performance
• Access to Information: Electronic access to product and support documents

How to Install

To utilize the HPE Foundation Care service, simply follow these steps:

• Purchase the HPE Foundation Care - 1 Year Warranty through authorized distributors or directly from HPE.
• Register your HPE products and the associated warranty service on the HPE support portal.
• In case of hardware failure, contact HPE support through the provided support channels to initiate a hardware exchange.
• Follow the instructions provided by support to prepare your device for exchange.
• Once the replacement part arrives, install it following the provided setup and installation guide.

Frequently Asked Questions

• What does the HPE Foundation Care cover? This service covers remote hardware and software support, including next business day replacement for eligible products.
• How long does it take for replacement parts to arrive? Replacement parts are guaranteed to arrive by the next business day after the request is initiated.
• Can I access software updates under this warranty? Yes, customers have access to software updates and patches for their HPE Networking products as part of the service.
• What should I do if I experience a hardware issue? Contact HPE support immediately to initiate the hardware exchange process.
• Is the replacement part new? Yes, all replacement products or parts are new or equivalent to new in performance.