HPE Foundation Care - 1 Year - Warranty

HPE Foundation Care - 1 Year Warranty is your essential partner for ensuring the smooth operation of your IT infrastructure. With HPE's commitment to providing comprehensive hardware and software support, this service ensures that your critical IT systems are always maintained, monitored, and serviced efficiently. Built on the foundation of technical expertise, HPE Foundation Care allows you to focus on your core business while leaving the heavy lifting of IT management to the experts.

• Comprehensive Support: HPE Foundation Care offers a robust set of services that enhances both hardware and software performance, ensuring the optimal availability of your IT systems.
• Remote Diagnosis and Support: Benefit from immediate assistance through remote diagnosis, allowing for quick problem resolution without the need for on-site visits, thereby minimizing downtime.
• On-Site Hardware Repair: If issues cannot be resolved remotely, HPE provides on-site hardware repair services to ensure minimal disruption to your business operations.
• Basic Software Support: Receive Basic Software Support for eligible HPE hardware products, including critical software updates and patches to keep your systems secure and up-to-date.
• 24/7 Expert Assistance: Gain access to HPE’s dedicated technical resources available around the clock, ensuring that any issues are resolved swiftly to keep your business running smoothly.

Technical Details of HPE Foundation Care

• Service Type: Foundation Care - 1 Year Warranty
• Response Time: 4 Hour Hardware Support service response time
• Service Duration: 1 Year
• Support Coverage: Remote support, on-site hardware repair, and software updates
• Eligible Products: HPE hardware and selected third-party products

How to Install HPE Foundation Care

To take full advantage of the HPE Foundation Care services, follow these steps:

1. Contact your HPE representative or authorized partner to purchase the HPE Foundation Care service for your eligible products.
2. Upon purchase, you will receive your service agreement and detailed instructions on how to access support.
3. Ensure your HPE hardware is registered with HPE for easy tracking and support.
4. Keep your software products updated and verify they are compatible with HPE Foundation Care services.
5. If you encounter any issues, use the contact information provided in your service agreement to reach HPE support for immediate assistance.

Frequently Asked Questions

• What does HPE Foundation Care include? HPE Foundation Care includes comprehensive remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates and patches for eligible products.
• How long does the service last? The HPE Foundation Care service lasts for 1 year from the date of purchase.
• What is the response time for hardware support? HPE Foundation Care provides a 4-hour response time for hardware support service, ensuring timely resolutions.
• Can I get support for third-party products? Yes, HPE Foundation Care offers support for selected third-party products, contingent on eligibility.
• How do I contact HPE for support? You can contact HPE for support using the contact information provided in your service agreement or visit the HPE support website.