HPE Foundation Care - 1 Year - Warranty

HPE Foundation Care is your ultimate solution for ensuring that your IT infrastructure operates at peak performance. Designed by Hewlett Packard Enterprise (HPE), this service provides an extensive range of hardware and software support. Not only does it enhance the reliability of your systems, but it also maximizes productivity by resolving issues swiftly. With HPE Foundation Care, you can trust that your IT environment is protected around the clock, allowing your organization to focus on what matters most.

• Comprehensive Support: HPE Foundation Care combines both hardware and software services, delivering a complete support package tailored to meet your specific IT needs.
• Rapid Response Time: Enjoy peace of mind with a guaranteed 2-hour response time for software support, ensuring minimal disruption to your operations.
• On-Site Hardware Repair: In the case of hardware malfunctions, this service includes on-site repair, allowing your systems to be back online as quickly as possible.
• Software Updates and Patches: Keep your systems secure and up-to-date with regular access to crucial software updates and patches, safeguarding against vulnerabilities.
• Peace of Mind: Benefit from 24x7 support, which protects your infrastructure from unexpected repair or replacement costs and ensures operational continuity.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Electronic service sub-type
• Support Availability: 24x7
• Response Time: 2 Hours for software support
• Eligible Products: HPE hardware and selected third-party products

How to Install

Installing HPE Foundation Care is a seamless process. Upon purchasing the service, you will receive confirmation and instructions on activating your support plan. Follow these steps for installation:

1. Log in to your HPE account or create a new account if you do not have one.
2. Navigate to the support section and enter your product details to register for Foundation Care.
3. Follow the prompts to complete the activation of your service plan.
4. Once activated, you can access support resources and begin making service requests as necessary.
5. If you have any questions or issues, contact HPE's customer support for further assistance.

Frequently Asked Questions

• What does HPE Foundation Care cover? HPE Foundation Care offers comprehensive hardware and software support for HPE products and selected third-party products, which includes on-site repairs and software updates.
• Is HPE Foundation Care available 24/7? Yes, this service provides 24x7 support, ensuring that you receive assistance whenever you require it.
• How quickly can I expect a response for support? For software-related inquiries, you can expect a response within 2 hours, ensuring rapid resolution of issues.
• Can I get on-site support for hardware issues? Absolutely! HPE Foundation Care includes on-site hardware repair services for issues that cannot be resolved remotely.
• What is the duration of the service? The service is valid for a duration of 1 year, with an option to renew at the end of your service period.