HPE Foundation Care - 1 Year - Warranty

Enhance your IT infrastructure's reliability and efficiency with HPE Foundation Care - 1 Year Warranty. This comprehensive service from Hewlett Packard Enterprise (HPE) delivers expert support for both hardware and software, ensuring that your technology operates seamlessly. With a dedicated team of technical resources at your disposal, you can resolve issues quickly and minimize downtime, maintaining your organization's competitive edge.

• Comprehensive Hardware and Software Support: HPE Foundation Care provides a robust combination of hardware repair services and software support, effectively covering all aspects of your IT infrastructure.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis to quickly identify issues, followed by on-site hardware repairs when necessary, ensuring rapid resolution of problems.
• 24/7 Access to Technical Assistance: With HPE Foundation Care, you can report incidents anytime through telephone or web portal, providing peace of mind with around-the-clock availability of support.
• Customizable Support Levels: Tailor the support you receive by choosing from various service levels, including HPE Foundation Care NBD Service, 24x7 Service, or CTR Service, to suit your operational needs.
• Access to Software Updates and Patches: Stay secure and efficient with timely access to essential updates and patches for your software products under HPE Foundation Care.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Support Response Time: 4 Hour Phone Support service response time
• On-Site Support: A team of experts available for quick solutions
• Availability: Services are subject to local availability and product eligibility
• Support Coverage: Includes both hardware and software support features, tailored for covered HPE products and selected third-party products.

How to Install HPE Foundation Care

Installing HPE Foundation Care is a straightforward process:

1. Contact your local HPE sales office to determine product eligibility and service options.
2. Once eligibility is confirmed, you will receive a confirmation of your HPE Foundation Care service agreement.
3. Utilize the HPE web portal to register for incident reporting and access support documentation.
4. Begin leveraging the 24/7 support services by contacting HPE for any hardware or software-related issues as they arise.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care? HPE Foundation Care covers a wide range of HPE hardware and certain third-party software products. For specifics, contact an HPE sales representative.
• What types of support are included? The service includes remote diagnosis, phone support, on-site repair, and software updates for eligible products.
• How do I report an incident? You can report incidents via telephone or through the HPE web portal, available 24/7 or through automated reporting solutions.
• Can I customize my service level? Yes, HPE Foundation Care offers various service levels that can be tailored to meet your unique business needs.
• Is on-site support included in all service levels? On-site support is available, but specific features depend on the service level you choose. Please review your agreement or consult HPE for details.