HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year Warranty is an essential service designed to enhance the reliability and functionality of your IT infrastructure. With comprehensive hardware and software support from Hewlett Packard Enterprise (HPE), this service ensures that your systems remain operational, efficient, and secure. Whether it's troubleshooting hardware issues or keeping your software up-to-date, HPE Foundation Care offers peace of mind for your IT environment.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, ensuring that your IT infrastructure remains available and functional at all times.
• Remote Diagnosis and Support: Get immediate assistance with remote diagnosis and troubleshooting, helping to resolve issues swiftly without the need for on-site visits.
• On-Site Hardware Repair: If problems cannot be resolved remotely, HPE ensures prompt on-site hardware repair, minimizing downtime and disruption to your operations.
• Software Updates and Patches: Enjoy access to essential software updates and patches, ensuring your systems are secure and running smoothly.
• Efficient Response Times: Experience a 2-hour software support service response time for critical issues, ensuring maximum efficiency and minimal downtime for your business.

Technical Details

• Service Duration: 1 Year
• Support Type: Phone and Remote Support
• Response Time: 2 Hours for Software Support
• Coverage: HPE Hardware and Selected Third-Party Products
• Additional Support: Basic Software Support and Collaborative Call Management for eligible non-HPE software

How to Install

To activate the HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care - 1 Year Warranty service online or through an authorized HPE partner.
2. Provide HPE with the serial numbers of the eligible hardware products you wish to include in your coverage.
3. Receive confirmation from HPE regarding the activation of your service.
4. Access support through the HPE support portal or by calling the designated support hotline.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes remote diagnosis, on-site hardware repair, software updates and patches, and technical support for both HPE and selected third-party products.
• How do I know if my hardware is eligible for HPE Foundation Care? Contact HPE or an authorized partner, providing them with your product serial numbers, to determine eligibility for HPE Foundation Care service.
• Can I add software support for non-HPE products? Yes, HPE Foundation Care may include basic software support and collaborative call management for selected non-HPE software, depending on eligibility.
• What should I do if I encounter a problem with my covered hardware or software? Contact HPE's support team by calling the support hotline or visiting the HPE support portal for assistance with any issues.