HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year - Warranty is a vital service that ensures the reliability and performance of your IT infrastructure. Tailored for organizations that heavily depend on HPE products, this comprehensive warranty service offers robust hardware and software support, empowering you to maintain operational continuity while minimizing downtime and costs. Engage with HPE's dedicated technical resources to ensure your IT systems operate seamlessly and efficiently.

• Comprehensive Hardware and Software Support: HPE Foundation Care provides complete coverage for both hardware and software, ensuring all your IT needs are met within a single service plan. This holistic approach frees you from dealing with multiple vendors and simplifies your support processes.
• Remote Diagnosis and On-Site Repair: Should issues arise, HPE Foundation Care offers remote diagnostics for quick problem identification, complemented by on-site hardware repair services when necessary. This minimizes downtime and allows your organization to focus on its core operations.
• Access to Software Updates: Stay ahead of potential vulnerabilities with access to essential software updates and patches. HPE Foundation Care ensures your systems are secure and equipped with the latest features and fixes, enhancing your overall operational efficiency.
• Flexible Service Levels: Select from various service levels, including NBD (Next Business Day), 24x7, or CTR (Collaborative Technical Response), enabling you to align the support you receive with your unique business needs and operational requirements.
• 24/7 Support Availability: HPE Foundation Care allows you to report incidents any time, day or night, via telephone or web portals. This constant availability ensures you have the support you need to resolve issues promptly and maintain productivity.

Technical Details of Product

• Service Duration: 1 Year
• Support Options: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Response Time: 4-hour phone support service response time
• Coverage: Remote diagnosis, on-site support, software updates, and collaborative call management (for selected software)
• Access: Electronic access to related product and support information

How to Install

To get started with HPE Foundation Care, follow these simple steps:

1. Contact your local HPE sales office to discuss service eligibility and options that best suit your organization’s needs.
2. Once the appropriate service level is determined, complete the necessary paperwork to initiate the service.
3. After installation, ensure all your devices are registered under the HPE Foundation Care service for streamlined support.
4. Train your IT staff on how to access the electronic support resources and report incidents via telephone or web portal.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care? HPE Foundation Care supports eligible HPE hardware and selected third-party software products.
• Can I customize the level of support I receive? Yes, HPE offers three distinct service levels to choose from based on your specific business requirements.
• How do I report an incident? You can report incidents via phone or through the HPE web portal, which is available 24/7.
• What is the response time for support services? You can expect a 4-hour response time for phone support under the Foundation Care service options.
• Is software support included? Yes, the service includes access to software updates, patches, and remote technical support for covered software products.