HPE Foundation Care - 3 Year - Service

Enhance the reliability and performance of your IT infrastructure with the HPE Foundation Care - 3 Year Service. This comprehensive service package combines expert hardware and software support aimed at optimizing your HPE and third-party product ecosystem. By leveraging the specialized technical resources provided by Hewlett Packard Enterprise (HPE), your IT team can effectively resolve issues and maintain operational continuity, making it an essential investment for businesses of all sizes.

• Comprehensive Hardware and Software Support: Enjoy peace of mind with access to both hardware and software support, ensuring that your IT systems remain operational and efficient.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnostics to identify issues quickly, along with on-site hardware repair services, minimizing downtime and streamlining operations.
• Basic Software Support and Collaborative Call Management: Gain access to software support for eligible HPE hardware products, including collaborative call management for selected non-HPE software.
• Access to Software Updates and Patches: Keep your software systems up-to-date with remote technical support and timely access to software updates, enhancing security and functionality.
• Electronic Access to Support Information: Equip your IT staff with easy access to essential product and support information, improving efficiency and decision-making.

Technical Details of HPE Foundation Care - 3 Year Service

• Service Duration: 3 Years
• Response Time: 4 Hours for on-site service
• Support Coverage: HPE hardware and selected third-party products
• Service Type: Remote support and on-site repair
• Eligibility: Basic Software Support for selected HPE and third-party software

How to Install HPE Foundation Care - 3 Year Service

Installing HPE Foundation Care is straightforward:

1. Contact your HPE representative to purchase the service.
2. Provide your HPE hardware and software details for eligibility confirmation.
3. Receive confirmation and access details for remote support services.
4. Utilize the HPE support portal for electronic access to product information and updates.

Frequently Asked Questions

• What is included in HPE Foundation Care? HPE Foundation Care includes remote diagnosis, on-site repair for hardware, software updates, and access to essential product support information.
• How quickly can I receive support? The service offers a 4-hour on-site service response time, ensuring timely assistance when issues arise.
• Does HPE Foundation Care cover third-party software? Yes, it includes basic support for selected non-HPE software, but availability may vary depending on the original manufacturer.
• Is there a limit to how many times I can access support? HPE Foundation Care services are designed to be used as needed, without any predefined limits on support requests.
• Can I renew my HPE Foundation Care service? Yes, you can renew your service before it expires to ensure continuous support for your IT infrastructure.