HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care - 3 Year Warranty is designed to provide businesses with peace of mind and reliability for their IT infrastructure. This comprehensive service integrates hardware and software support, ensuring that your systems remain operational and efficient. With HPE’s expert technical resources at your disposal, your organization can tackle hardware and software challenges with confidence. Let’s explore what makes HPE Foundation Care an essential investment for your IT needs.

• Comprehensive Coverage: HPE Foundation Care provides extensive protection against unexpected repair and replacement costs, ensuring that your business can maintain its productivity without the burden of unplanned expenses.
• Proactive Support: The service includes remote diagnosis and support from HPE’s technical experts, allowing your IT team to resolve issues quickly and efficiently, minimizing downtime and maximizing operational effectiveness.
• On-Site Hardware Repair: Should remote support not suffice, HPE Foundation Care offers on-site hardware repair services, ensuring that any physical issues are promptly addressed to maintain the integrity of your IT systems.
• Next Business Day Phone Support: With a commitment to timely assistance, HPE Foundation Care guarantees a Next Business Day response time for phone support, enhancing dependability and ensuring that your concerns are addressed swiftly.
• Software Updates and Access: HPE Foundation Care includes access to software updates, patches, and related product information, ensuring your systems remain secure and up-to-date. This also covers selected third-party software, subject to availability from the original manufacturers.

Technical Details of Product

• Service Duration: 3 Years
• Support Type: Hardware and Software Services
• Support Format: Remote and On-Site
• Response Time: Next Business Day for Phone Support
• Eligibility: Covers selected HPE and third-party products

How to Install

Installing HPE Foundation Care is simple and straightforward. Firstly, ensure that your hardware and software environments meet the eligibility criteria for the service. After confirming eligibility, follow these steps:

1. Contact HPE's customer service or your HPE account representative to subscribe to the Foundation Care service.
2. Provide necessary details regarding your hardware and software products for which you want coverage.
3. Receive the service agreement and review the terms and conditions.
4. Once the agreement is confirmed, HPE will activate your Foundation Care service, and you can begin to access the support channels immediately.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

HPE Foundation Care provides coverage for eligible HPE hardware products and selected third-party software. Contact HPE to check the eligibility of your specific products.

How does remote support work?

Remote support allows HPE’s technical experts to diagnose and troubleshoot your issues through phone or online communication, often resolving problems without the need for on-site visits.

What should I do if I need on-site support?

If you require on-site support, you can initiate a service request through the HPE support channels. A technician will be dispatched to your location to resolve the issue promptly.

Can I access software updates for third-party products?

Yes, HPE Foundation Care includes access to updates for selected third-party software, depending on the availability of information from the original software manufacturers.

Is there a support response guarantee?

Yes, HPE Foundation Care guarantees a Next Business Day response time for phone support, ensuring timely assistance for your IT needs.