HPE Foundation Care - 3 Year - Warranty

Enhance the reliability and longevity of your IT infrastructure with HPE Foundation Care - 3 Year Warranty. This comprehensive service provides both hardware and software support tailored for Hewlett Packard Enterprise (HPE) products, ensuring that your organization can operate seamlessly with minimal disruptions. With expert resources at your disposal, HPE Foundation Care is your partner in maintaining the health and efficiency of your IT systems.

• Comprehensive Support: HPE Foundation Care offers extensive coverage for both hardware and software, allowing your IT team to resolve issues efficiently. Enjoy remote diagnosis, telephone support, and on-site repairs, ensuring your IT environment remains operational.
• Multiple Service Levels: Choose from different service levels—NBD (Next Business Day), 24x7, or CTR (Call-to-Resolution)—to meet your specific business needs. This flexibility ensures that you receive the support that is best suited to your operational requirements.
• Timely Response: With a guaranteed 4-hour phone support service response time, you can be assured that your IT issues will be addressed promptly, helping to minimize downtime and increase overall productivity.
• Access to Updates and Patches: Benefit from remote technical support and access to vital software updates and patches, ensuring that your systems remain secure and up-to-date. Updates for selected third-party software are also included, giving you peace of mind.
• 24/7 Incident Reporting: Report incidents via telephone or online portal at any time of day, 365 days a year. With HPE’s electronic remote support solution, you have access to immediate assistance whenever necessary.

Technical Details of HPE Foundation Care - 3 Year Warranty

• Service Duration: 3 Years
• Support Levels: NBD, 24x7, CTR
• Phone Support Response Time: 4 Hours
• Remote Diagnosis: Available
• On-Site Hardware Repair: Included when necessary
• Software Updates: Access to patches and updates for covered software

How to Install HPE Foundation Care - 3 Year Warranty

Setting up HPE Foundation Care is straightforward. After purchasing your warranty, you will receive a confirmation from HPE. To initiate your service:

1. Contact your local HPE sales office to confirm your product eligibility for the specific support levels.
2. Register your product by providing the necessary details about your HPE hardware and software.
3. Familiarize your IT team with the support channels available, including the telephone and online portal for incident reporting.
4. Ensure all team members have access to the electronic resources and documentation provided by HPE for easy troubleshooting.

Frequently Asked Questions

What products are eligible for HPE Foundation Care?

Eligibility varies by product. Contact your local HPE sales office for detailed information on which products are covered under HPE Foundation Care.

Can I upgrade my support level later on?

Yes, you can upgrade your support level within the service duration. Contact HPE to discuss available options.

Is on-site support always available?

On-site support is subject to the terms of your service agreement and local availability. Please check with HPE for specifics regarding your coverage.

How do I report an incident?

Incidents can be reported through telephone or the online portal at any time. For emergencies, the 24/7 support option ensures you get help whenever needed.

Are third-party products covered under this warranty?

Yes, HPE Foundation Care can include support for selected third-party software, but availability is subject to the original manufacturer's information.