HPE Foundation Care - 3 Year - Warranty

Ensure the longevity and efficiency of your IT infrastructure with the HPE Foundation Care - 3 Year - Warranty service. This comprehensive support solution combines hardware and software services designed to maximize the availability of your systems. With the expertise of Hewlett Packard Enterprise (HPE) technicians, your IT team can swiftly address and resolve any issues related to HPE products as well as select third-party solutions. The combination of remote diagnosis, on-site repair, and technical support makes this warranty an essential investment for any organization looking to maintain operational excellence.

• Comprehensive Coverage: HPE Foundation Care offers robust support for both hardware and software, ensuring that your IT infrastructure remains fully operational and efficient.
• Remote Diagnosis and Support: Benefit from immediate troubleshooting assistance through remote diagnosis, allowing for quick resolutions without unnecessary delays.
• On-Site Hardware Repair: Should issues arise that require physical intervention, HPE technicians will provide on-site hardware repair services, ensuring minimal downtime.
• Software Support Included: Gain access to remote technical support, software updates, patches, and support for select third-party products under this warranty.
• Quick Response Times: Enjoy a 2-hour phone support response time, ensuring that your IT problems are addressed with maximum efficiency and minimal disruption to your business operations.

Technical Details of Product

• Service Duration: 3 Years
• Coverage: HPE hardware products and selected third-party software
• Support Type: Remote diagnosis, on-site repair, software updates, and patches
• Response Time: 2-hour phone support
• Access to Information: Electronic access to product and support information

How to Install

To activate your HPE Foundation Care - 3 Year - Warranty, follow these steps:

1. Purchase the warranty through an authorized HPE partner or directly from HPE.
2. Receive confirmation of your warranty coverage via email or through your HPE account.
3. Ensure your eligible HPE hardware and software products are registered in the HPE system for support.
4. Contact HPE support through the provided channels if you require assistance or need to escalate any issues.
5. Utilize the electronic access for product information and updates as needed throughout the warranty period.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?
HPE Foundation Care includes remote diagnosis, on-site hardware repair, software updates, and patches for eligible HPE hardware and selected third-party software.

2. How do I know if my products are eligible?
Contact HPE or an authorized partner to determine the eligibility of your hardware and software for coverage under HPE Foundation Care.

3. What is the expected response time for phone support?
The HPE Foundation Care service guarantees a 2-hour response time for phone support to resolve any issues quickly.

4. Can I get support for third-party software?
Yes, HPE Foundation Care includes support for selected third-party software, subject to the availability of information from the original software manufacturers.

5. How do I access support information?
You can access related product and support information electronically, allowing your IT staff to quickly find essential support materials.