HPE Foundation Care - 3 Year - Warranty

Enhance the reliability and performance of your IT infrastructure with HPE Foundation Care - 3 Year - Warranty. This comprehensive service is designed to provide both hardware and software support, ensuring that your IT systems remain operational and efficient. With HPE's resources available at your fingertips, you can focus on your business while we manage your IT support needs.

• Comprehensive Support: HPE Foundation Care offers a blend of remote diagnosis, on-site hardware repair, and software updates. This comprehensive support means that you receive assistance for both HPE and selected third-party products, ensuring that your IT infrastructure runs smoothly.
• Quick and Efficient Solutions: With Next Business Day phone support, you can expect rapid responses to your queries. This service guarantees that you have access to HPE experts who will work diligently to resolve any issues, minimizing downtime and maintaining business continuity.
• Extended Coverage: Protect your investment beyond the manufacturer's warranty with HPE Foundation Care. This 3-year service duration ensures ongoing protection and support for your hardware, giving you peace of mind as you manage your IT systems.
• Access to Software Updates: Enjoy peace of mind knowing that your software will remain up-to-date. HPE Foundation Care provides access to software updates and patches, further enhancing the functionality and security of your IT systems.
• Collaborative Call Management: For eligible hardware products, this service includes Basic Software Support and Collaborative Call Management for selected non-HPE software. This collaboration between HPE technical resources and your IT team allows for a streamlined support experience.

Technical Details of HPE Foundation Care - 3 Year - Warranty

• Service Duration: 3 Years
• Service Type: Hardware and Software Support
• On-site Support: Available for eligible hardware products
• Response Time: Next Business Day Phone Support
• Remote Technical Support: Included for software products
• Access to Software Updates: Available for HPE-supported third-party software products

How to Install HPE Foundation Care - 3 Year - Warranty

To install the HPE Foundation Care service, follow these simple steps:

1. Contact HPE to purchase the HPE Foundation Care service for your eligible hardware and software products.
2. Provide relevant information regarding your existing IT infrastructure and the specific products you are covering.
3. Review and confirm service details with HPE representatives.
4. Once the service is activated, your IT staff will gain electronic access to all related product and support information.
5. Utilize HPE's remote support services as needed to address any hardware or software issues.

Frequently Asked Questions

1. What is included in HPE Foundation Care?

HPE Foundation Care includes comprehensive hardware and software support, on-site repairs, remote technical assistance, and access to software updates for eligible products.

2. How long does the warranty last?

The HPE Foundation Care service lasts for a duration of 3 years, providing ongoing protection and support for your IT infrastructure.

3. Is third-party software support included?

Yes, HPE Foundation Care includes collaborative call management for selected non-HPE software and support for HPE-supported third-party software products

4. What is the response time for support?

The service offers Next Business Day phone support, ensuring that your queries are addressed promptly.

5. Can I contact HPE for assistance with my coverage?

Absolutely! If you have any questions regarding eligibility or the specifics of the HPE Foundation Care service, feel free to contact HPE for more information.