HPE Foundation Care - 3 Year - Warranty

Introducing the HPE Foundation Care - 3 Year Warranty, your ultimate solution for comprehensive hardware and software support. Designed to enhance the availability of your IT infrastructure, this service empowers your organization with the technical resources you need to overcome hardware and software challenges swiftly and efficiently. Whether you’re managing HPE products or selected third-party solutions, HPE Foundation Care is your dependable partner in maintaining operational excellence.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, offering remote diagnosis and support along with on-site hardware repair when necessary. This ensures that your IT infrastructure remains up and running smoothly.
• Access to Technical Expertise: With HPE's experienced technical resources at your disposal, your IT team can resolve issues quickly and effectively. This collaborative approach minimizes downtime and enhances productivity.
• Flexible Service Levels: Choose from various service levels tailored to meet your specific business and operational needs, including HPE Foundation Care NBD, 24x7, and CTR Service options, ensuring you get the right support when you need it.
• 24/7 Incident Reporting: No matter the time of day, incidents with covered hardware or software can be reported via telephone or web portal, ensuring continuous support for your systems and reducing the risk of prolonged downtime.
• Long-term Coverage: With a service duration of 3 years, HPE Foundation Care guarantees maximum efficiency and precise results, allowing your organization to focus on its core operations without worrying about IT issues.

Technical Details of HPE Foundation Care - 3 Year Warranty

• Service Duration: 3 Years
• Response Time: 4 Hour Phone Support Service Response Time
• Available Support Levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Supported Products: HPE hardware and selected third-party products
• Incident Reporting: Available 24/7 through multiple channels

How to Install HPE Foundation Care - 3 Year Warranty

1. Contact your local HPE sales office to confirm eligibility for HPE Foundation Care and select the appropriate service level that suits your business needs.
2. Once the service agreement is established, ensure that your IT team is familiar with the terms of service, response times, and incident reporting procedures.
3. Utilize the electronic access to product and support information provided by HPE to equip your IT staff with the necessary resources for efficient incident management.
4. Set up a communication channel for reporting incidents, ensuring that all team members understand how to reach HPE support quickly in case of any issues.
5. Regularly review your service experience and provide feedback to HPE to ensure the service continues to meet your operational needs.

Frequently Asked Questions

1. What products are eligible for HPE Foundation Care?

HPE Foundation Care is available for HPE hardware and selected third-party products. Contact your local HPE sales office for specific eligibility details.

2. Can I upgrade my service level after purchasing HPE Foundation Care?

Yes, you can discuss upgrading your service level with your local HPE sales representative to ensure you receive the support that best fits your evolving business needs.

3. How do I report an incident?

Incidents can be reported via telephone or web portal, 24/7. Ensure your IT team is familiar with the reporting procedures to ensure quick resolution.

4. Are software updates included in the HPE Foundation Care service?

Yes, HPE provides access to software updates and patches for covered software products as they become available from the original software manufacturer.

5. What is the response time for support?

The standard response time for phone support under the HPE Foundation Care service is 4 hours, ensuring that your issues are addressed promptly to minimize disruption.