HPE Foundation Care - 3 Year - Warranty

HPE Foundation Care - 3 Year - Warranty is designed to enhance the performance and reliability of your IT infrastructure through comprehensive hardware and software services. With this warranty, Hewlett Packard Enterprise (HPE) provides expert technical support to help you address hardware and software challenges efficiently. Whether you need immediate assistance or long-term reliability, HPE Foundation Care ensures that your enterprise can operate smoothly and without interruptions.

• Comprehensive Hardware and Software Services: HPE Foundation Care includes a wide range of services that cover both hardware and software, allowing your IT team to resolve issues effectively with expert guidance from HPE’s technical resources.
• Remote Diagnosis and On-Site Support: If immediate resolution is required, the service provides remote diagnosis and support, and on-site hardware repair to ensure your systems remain operational with minimal downtime.
• Basic Software Support: For eligible HPE hardware products, the service may extend to Basic Software Support and Collaborative Call Management for selected non-HPE software, increasing the breadth of your support coverage.
• Fast Response Time: Experience a quick 4-hour hardware support service response time to ensure your issues are addressed swiftly and effectively, maximizing reliability in critical situations.
• Long-Term Assurance: With a duration of 3 years, HPE Foundation Care provides a long-term warranty that ensures your IT infrastructure is backed by dependable support, allowing you to focus on your core business activities.

Technical Details of Product

- Warranty Duration: 3 Years
- Service Type: Hardware and Software Support
- Response Time: 4 Hours for Hardware Service
- Eligible Products: HPE Hardware and Selected Third-Party Software
- Remote Support: Yes
- On-Site Service: Available if required

How to Install

1. Purchase the HPE Foundation Care - 3 Year - Warranty through an authorized reseller or HPE's website.
2. Once your purchase is confirmed, you will receive an activation key and service contract documentation.
3. Register your HPE hardware products and link them with the warranty through HPE’s support portal.
4. Ensure your IT team understands the support processes and how to access remote assistance when issues arise.
5. Regularly check for firmware updates and patches to keep your systems optimized and secure.

Frequently Asked Questions

Q: What types of products are covered under HPE Foundation Care?
A: HPE Foundation Care covers a range of eligible HPE hardware products and selected third-party software. For a complete list, please refer to HPE’s documentation or contact their support staff.
Q: How do I receive technical support?
A: Technical support can be accessed remotely through the HPE support portal, where you can log your issues and receive assistance from HPE’s technical resources.
Q: What is the process for on-site support?
A: If an issue cannot be resolved remotely, HPE will arrange for on-site support as per the terms of the warranty. A technician will be dispatched to your location to address the hardware problem.
Q: Can I extend my warranty after the initial 3 years?
A: Yes, HPE typically offers options for extending your warranty. Please check with HPE before your warranty expires for available options.
Q: Is software support included in the warranty?
A: Yes, Basic Software Support is included for eligible HPE hardware products, which offers access to software updates and patches, as well as remote technical support for your software issues.