HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care - 3 Year - Warranty is an essential service designed to enhance the availability and reliability of your IT infrastructure. With comprehensive hardware and software support, this service ensures that your business can operate smoothly without unexpected interruptions. HPE's technical resources work closely with your IT team to provide timely resolutions for hardware and software issues related to HPE and selected third-party products.

• Comprehensive Support: HPE Foundation Care offers a unique combination of remote diagnosis and on-site hardware repair services, ensuring that your IT systems are always supported by expert technicians.
• Enhanced Availability: With this warranty, your eligible HPE hardware products receive Basic Software Support and Collaborative Call Management for selected non-HPE software, leading to increased uptime and operational efficiency.
• Timely Technical Assistance: Enjoy Next Business Day Phone Support service response time, allowing you to address critical issues with speed and confidence without prolonged downtime.
• Access to Updates and Patches: HPE Foundation Care ensures you receive the latest software updates and patches for both HPE-supported and selected third-party software, keeping your systems secure and up-to-date.
• Electronic Access to Information: Gain electronic access to essential product and support information, empowering your IT staff to find necessary data quickly and efficiently for better decision-making.

Technical Details of Product

• Service Duration: 3 Years
• Support Type: Remote and On-site
• Response Time: Next Business Day Phone Support
• Software Support: Basic Software Support for eligible HPE products
• Third-Party Support: Collaborative Call Management for selected software

How to Install

To activate your HPE Foundation Care - 3 Year - Warranty, follow these steps:

1. Purchase the HPE Foundation Care service for your eligible hardware and software products.
2. Contact HPE Support to register your products under the warranty.
3. Provide the necessary product details and confirm eligibility for the service.
4. Receive confirmation from HPE regarding the activation of your warranty service.
5. Utilize HPE’s online resources and support lines as needed during the warranty period.

Frequently Asked Questions

What types of products are covered under the HPE Foundation Care warranty?

The warranty covers a range of eligible HPE hardware products as well as selected third-party software. You will need to check with HPE to confirm the specific products included in your coverage.

What is the response time for support?

HPE provides Next Business Day Phone Support, ensuring that your issues are addressed promptly and efficiently.

Can I get support for third-party products?

Yes, HPE Foundation Care includes support for selected third-party products based on availability. Collaborative Call Management is offered for these products.

How do I access software updates?

As part of the warranty, you will have access to the latest software updates and patches for both HPE supported products and selected third-party software, as they become available from the original software manufacturer.

Is on-site service included?

Yes, HPE Foundation Care includes on-site hardware repair services if needed to resolve critical issues, providing you peace of mind in case of unexpected failures.