HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care - 3 Year Warranty is an essential service for businesses looking to optimize their IT infrastructure's availability and performance. This comprehensive support package from Hewlett Packard Enterprise (HPE) not only ensures your hardware and software are well-maintained but also provides you with peace of mind by having access to specialized technical resources. With a focus on enhancing IT operations, the HPE Foundation Care service empowers your IT team to efficiently resolve any hardware and software issues, ensuring that your systems remain operational and productive.

• Comprehensive Coverage: HPE Foundation Care includes both hardware and software support, covering HPE and selected third-party products. You'll have access to remote diagnosis and support, as well as on-site hardware repairs when necessary, streamlining your troubleshooting process.
• Technical Expertise: Benefit from HPE's technical resources who collaborate with your IT staff to resolve issues swiftly. The service ensures you receive the right expertise when you need it most, enhancing your team’s effectiveness.
• Flexible Support Levels: Choose from a range of service levels tailored to your operational needs. Coverage options include HPE Foundation Care NBD Service, 24x7 Service, and CTR Service, allowing you to select the level of support that best suits your business requirements.
• 24/7 Incident Reporting: Report incidents related to your covered hardware or software anytime via phone or web portal. HPE Foundation Care provides around-the-clock access, ensuring that assistance is always available when you need it.
• Software Updates and Patches: Gain access to essential software updates and patches, ensuring that your systems are up to date. HPE also includes updates for selected third-party software products as they become available from the original manufacturers.

Technical Details of HPE Foundation Care - 3 Year Warranty

• Service Duration: 3 Years
• Available Support Levels: NBD Service, 24x7 Service, CTR Service
• Incident Reporting: Phone and Web Portal, 24/7 availability
• Remote Technical Support: Yes, for both hardware and software
• On-site Hardware Repair: Included when required
• Software Access: Updates and patches for HPE and selected third-party products

How to Install HPE Foundation Care - 3 Year Warranty

To install and activate your HPE Foundation Care service, follow these steps:

1. Contact your local HPE sales office to confirm product eligibility and select the appropriate service level for your hardware and software products.
2. Complete the necessary purchase and registration forms as instructed by HPE, ensuring to include all relevant product information.
3. Once registered, you will receive confirmation and access to HPE’s support portal, where you can manage your support incidents, access resources, and request updates.
4. Familiarize your IT team with the HPE Foundation Care service features, including incident reporting methods and technical support channels.
5. Utilize the support resources provided to efficiently address any hardware or software issues that may arise during the service period.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?
  Eligibility varies by product. Contact your local HPE sales office for specific details regarding your hardware and software.
• What is the response time for support incidents?
  Response times depend on the service level selected. The 24x7 service offers immediate assistance, while NBD service provides next-business-day support.
• Can I upgrade my service level during the warranty period?
  Yes, you may have the option to upgrade your service level. Consult with your HPE representative for more details.
• Are software updates included in the service?
  Yes, HPE Foundation Care includes access to software updates and patches for eligible HPE and selected third-party products.
• How do I report an incident?
  You can report incidents via phone or through the HPE support portal, which is accessible 24/7 for your convenience.