HPE Foundation Care - 3 Year - Warranty

Ensure the longevity and reliability of your IT infrastructure with the HPE Foundation Care - 3 Year - Warranty. This service is designed to provide comprehensive hardware and software support, ensuring that your systems are always up and running efficiently. With HPE Foundation Care, you can minimize downtime and maximize productivity by receiving expert support from Hewlett Packard Enterprise’s technical resources.

• Comprehensive Support: HPE Foundation Care encompasses both hardware and software services, giving you peace of mind knowing that your IT infrastructure is supported by experienced professionals. This service is tailored to help you resolve any hardware or software issues that may arise with HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis and support, ensuring that your IT team can quickly address issues as they occur. If needed, HPE also provides on-site hardware repairs, allowing for speedy resolution and minimal disruption to your operations.
• Software Support and Updates: Not only does HPE Foundation Care cover hardware, but it also provides remote technical support for software products. You will have access to essential software updates and patches, ensuring that your systems are always secure and up-to-date.
• Collaborative Call Management: For selected non-HPE software, HPE Foundation Care may include Basic Software Support and Collaborative Call Management. This feature enables efficient handling of software-related issues through collaborative efforts with HPE’s support team.
• Electronic Access to Support Information: Enjoy the convenience of electronic access to product documentation and support information. This service allows your IT staff to quickly find the necessary resources, enhancing their ability to resolve issues without delay.

Technical Details of Product

• Service Duration: 3 Years
• Response Time: Next Business Day for Phone Support
• Support Coverage: HPE hardware and selected third-party products
• Access Type: Remote diagnosis, on-site repair, and software updates
• Included Services: Basic Software Support and Collaborative Call Management for eligible software

How to Install

Installation of the HPE Foundation Care service does not require any physical setup. To activate the service:

1. Purchase the HPE Foundation Care - 3 Year - Warranty for your eligible hardware and software products.
2. Contact HPE to register your products and ensure they are covered under the service.
3. Access the HPE support portal to configure your support preferences and familiarize yourself with available resources.
4. Communicate with your IT team to ensure they are aware of the support services available and how to utilize them effectively.

Frequently Asked Questions

1. What products are eligible for HPE Foundation Care?
A: HPE Foundation Care is available for HPE hardware products and selected third-party software. To determine eligibility, please consult with HPE support.

2. What kind of support does HPE Foundation Care offer?
A: HPE Foundation Care offers comprehensive support including remote diagnosis, on-site repairs, software updates, and collaborative support for non-HPE products.

3. How quickly can I expect a response to my support request?
A: HPE Foundation Care provides Next Business Day response time for phone support, ensuring that your issues are addressed promptly.

4. Is there a limit to the number of support calls I can make?
A: There is no limit to the number of support calls you can make under the HPE Foundation Care service. You can reach out for assistance whenever needed.

5. Can I access support information electronically?
A: Yes, HPE Foundation Care provides electronic access to product documentation and support resources, enabling your IT team to find necessary information quickly.