HPE Foundation Care - 3 Year - Warranty

HPE Foundation Care - 3 Year Warranty is your ultimate solution for comprehensive hardware and software support. Designed specifically to enhance the availability and performance of your IT infrastructure, this service ensures that your systems run smoothly with minimal downtime. With unparalleled access to technical resources from Hewlett Packard Enterprise, you can trust that your IT challenges will be addressed efficiently, allowing your team to focus on what they do best.

• Comprehensive Coverage: HPE Foundation Care provides extensive hardware and software services tailored to meet the needs of your IT environment, ensuring that both HPE and selected third-party products are adequately supported.
• Remote Diagnosis and Support: Enjoy the convenience of remote troubleshooting capabilities that allow HPE technical resources to diagnose issues swiftly and efficiently, minimizing the need for on-site visits.
• Next Business Day On-Site Hardware Repair: If an issue requires hands-on attention, HPE promises a next business day on-site hardware repair service, significantly reducing downtime and keeping your operations running smoothly.
• Software Updates and Patches: Stay current with remote technical support and access to software updates and patches for covered software products, ensuring your systems are always up-to-date and secure.
• Collaborative Call Management: For eligible HPE hardware products, benefit from Basic Software Support and Collaborative Call Management for selected non-HPE software, giving you a comprehensive support experience.

Technical Details

• Service Duration: 3 Years
• Support Type: Hardware and Software
• Response Time: Next Business Day for on-site support
• Access to Updates: Includes software updates for selected HPE-supported third-party software
• Eligibility: Contact HPE for determination of eligible hardware and software products

How to Install

To activate your HPE Foundation Care - 3 Year Warranty service, simply follow these steps:

1. Contact your HPE sales representative to purchase the service.
2. Provide your HPE hardware product serial number and any relevant information about your IT infrastructure.
3. Once your service has been activated, you will receive confirmation and further instructions regarding accessing technical support and resources.
4. Familiarize your IT team with the support options available through HPE Foundation Care, including remote support and on-site repair services.

Frequently Asked Questions

1. What products are eligible for HPE Foundation Care?
Eligibility varies based on the specific HPE hardware and selected third-party products. It's best to contact HPE for a detailed list of eligible items.

2. How does remote diagnosis work?
HPE technical resources utilize advanced tools to remotely analyze and diagnose hardware and software issues, providing solutions without the need for immediate on-site support.

3. What should I do if I need on-site support?
If your issue requires on-site assistance, simply call HPE support, and they will arrange for a technician to visit your location on the next business day.

4. Are third-party software products supported?
Yes, HPE Foundation Care includes support for selected third-party software products, but access to updates and information is subject to availability from the original software manufacturers.

5. Can I get assistance outside business hours?
HPE Foundation Care primarily offers support during standard business hours. For urgent issues, contact HPE for potential options outside these hours.