HPE Foundation Care - 3 Year - Warranty

The HPE Foundation Care - 3 Year - Warranty is an all-encompassing support service designed to enhance the reliability and availability of your IT infrastructure. With a focus on both hardware and software, this service offers unparalleled access to HPE's technical expertise, ensuring that your systems remain operational and efficient. This warranty not only safeguards your investment but also provides peace of mind with comprehensive support options tailored to your organization's needs.

• Comprehensive Coverage: HPE Foundation Care provides extensive hardware and software services, offering remote diagnosis and on-site repairs when necessary. This ensures that your IT infrastructure operates at peak performance.
• Fast Response Times: The service guarantees a 2-hour software support service response time, minimizing downtime and enhancing your team's productivity with timely resolutions.
• 3-Year Service Duration: Enjoy a long-term commitment with a 3-year warranty that secures maximum dependability for your HPE equipment, allowing you to plan confidently for your IT future.
• Access to Technical Expertise: Benefit from HPE's extensive technical resources, who will work collaboratively with your IT team to resolve hardware and software issues efficiently.
• Software Support: In addition to hardware services, HPE Foundation Care includes Basic Software Support and access to software updates and patches for eligible products, ensuring your software environment is consistently optimized.

Technical Details of HPE Foundation Care

• Service Type: Comprehensive hardware and software support
• Response Time: 2-hour software support service response
• Warranty Duration: 3 years
• Eligible Products: HPE hardware and selected third-party software
• Service Features: Remote diagnosis, on-site hardware repair, access to software updates

How to Install HPE Foundation Care

To begin using HPE Foundation Care, follow these steps:

1. Contact HPE or your authorized HPE reseller to purchase the HPE Foundation Care service.
2. Verify the eligibility of your hardware and software products with HPE support.
3. Once you've activated your service, you will receive confirmation along with access to the technical support resources.
4. Coordinate with your IT team to familiarize them with the support protocols and response times outlined in the service agreement.
5. In case of any hardware or software issues, promptly reach out to HPE Technical Support using the contact information provided upon activation.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care service?
The HPE Foundation Care service covers comprehensive hardware and software support, including remote diagnosis, on-site hardware repairs, and access to software updates for eligible products.

2. How quickly can I expect a response for software issues?
HPE Foundation Care guarantees a 2-hour response time for software support, ensuring that your issues are addressed promptly to minimize downtime.

3. Is this service available for third-party software products?
Yes, HPE Foundation Care may include Basic Software Support and Collaborative Call Management for selected non-HPE software products. Please consult HPE for specifics regarding eligibility.

4. Can I extend my warranty beyond the initial 3 years?
Yes, you may inquire about extending your warranty services once the initial term expires. HPE offers options for continuing support to keep your systems running smoothly.

5. How do I claim support for a hardware issue?
To claim support for a hardware issue, contact HPE Technical Support using the information provided with your service activation and follow the steps to report your issue for resolution.