HPE Foundation Care - 3 Year - Warranty

Enhance the performance and reliability of your IT infrastructure with HPE Foundation Care - 3 Year - Warranty. This comprehensive service combines hardware and software support to ensure maximum availability of your systems. With Hewlett Packard Enterprise's (HPE) expert technical resources at your disposal, you can tackle hardware and software issues with ease, ensuring your business operations run smoothly.

• Comprehensive Support: The HPE Foundation Care service provides a robust range of hardware and software support, designed to help resolve any technical issues swiftly and effectively.
• Remote Diagnosis and On-site Repair: Enjoy peace of mind knowing that HPE offers remote diagnosis, as well as on-site hardware repair when necessary, to address any hardware problems that may arise.
• Software Support and Updates: Gain access to remote technical support for software issues and stay updated with the latest software patches and updates for selected HPE and third-party products.
• Flexible Service Levels: Choose the service level that aligns with your business needs, including options for Next Business Day (NBD) service, 24x7 support, or Collaborative Call Management for priority incident handling.
• 24/7 Incident Reporting: Report issues anytime, day or night, through phone or web portal, ensuring your IT team can quickly address any incidents that affect productivity.

Technical Details of the Product

• Service Duration: 3 Years
• Service Types: Hardware Support, Software Support, On-site Repair
• Availability: Coverage windows and response times vary by location
• Incident Reporting: Web portal and telephone access available 24/7
• Service Level Options: NBD Service, 24x7 Service, CTR Service

How to Install

To install HPE Foundation Care, follow these simple steps:

1. Purchase the appropriate Foundation Care service for your HPE products from a local HPE sales office.
2. Once purchased, you will receive confirmation and details on the coverage and service level.
3. Ensure your hardware and software configurations are within the eligibility criteria.
4. For any required configurations or setups, contact HPE support to walk you through the process.
5. Utilize the 24/7 incident reporting service for any issues that may arise post-installation.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?

  The HPE Foundation Care service includes remote diagnosis, on-site hardware repair, software updates, and access to technical support for both HPE and selected third-party products.

• How do I report an incident?

  Incidents can be reported through a dedicated web portal or by contacting HPE support via telephone, available 24/7.

• Can I choose my service level?

  Yes, HPE offers various service levels including Next Business Day service, 24x7 support, and Collaborative Call Management tailored to your operational needs.

• Is software support included for third-party products?

  Software support for third-party products is contingent on availability from the original software manufacturer, and updates are provided as they become available.

• How long is the service duration for HPE Foundation Care?

  The service duration for HPE Foundation Care is 3 years, ensuring sustained support and service for your IT infrastructure.