HPE Foundation Care - 4 Year - Service

HPE Foundation Care - 4 Year - Service is designed to ensure the utmost reliability and performance of your IT infrastructure. This service provides a comprehensive range of hardware and software support options, aimed at increasing the availability of your critical systems. With HPE's technical resources at your disposal, you can confidently address any hardware or software challenges that may arise.

• Comprehensive Support: HPE Foundation Care ensures that you receive all-encompassing support for both hardware and software products, giving you the resources necessary to maintain optimal performance.
• Remote Diagnosis and On-Site Repairs: Enjoy peace of mind knowing that should an issue arise, HPE provides remote diagnosis, and if needed, on-site hardware repair to resolve any problems swiftly.
• Basic Software Support: The service includes Basic Software Support for eligible HPE hardware products, allowing you to receive assistance with non-HPE software through Collaborative Call Management.
• Timely Technical Assistance: With a commitment to efficiency, HPE Foundation Care offers a 2-hour response time for phone support, ensuring you can resolve issues quickly and minimize downtime.
• Software Updates & Patches: Access to software updates and patches is included in the service, along with updates for selected third-party software, ensuring you always have the latest features and security enhancements.

Technical Details of Product

• Service Duration: 4 Years
• Remote Support: Yes, includes remote diagnosis
• On-Site Support: Available if needed for hardware repairs
• Email Support: Included for resolving issues
• Phone Support Response Time: 2 Hours

How to Install

To install HPE Foundation Care, follow these simple steps:

1. Purchase the HPE Foundation Care service for your eligible hardware and software products.
2. Contact HPE support to register your products and verify eligibility for the service.
3. Follow the instructions provided by HPE to enable remote support capabilities on your systems.
4. Ensure that your IT team is familiar with the support process and how to contact HPE for assistance.
5. Keep your contact information updated with HPE to ensure timely support when needed.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? HPE Foundation Care covers eligible HPE hardware and selected third-party software. Please contact HPE for specific product eligibility.
• How do I get technical support? You can receive technical support through remote diagnosis, on-site visits, email, or phone support, depending on your service agreement.
• Is software support included in this service? Yes, Basic Software Support and access to software updates and patches are included for eligible products.
• What is the typical response time for support? HPE Foundation Care guarantees a 2-hour response time for phone support to ensure prompt assistance.
• Can I contact HPE for third-party software support? Yes, HPE provides Collaborative Call Management for selected non-HPE software products.