HPE Foundation Care - 4 Year - Service

Ensure the longevity and reliability of your IT infrastructure with the HPE Foundation Care - 4 Year Service. This service is tailored to provide comprehensive hardware and software support, empowering your IT team with the necessary resources and expertise to tackle any issues that may arise. With a strong focus on availability, performance, and peace of mind, HPE Foundation Care assures that your technology investments yield optimal results.

• Comprehensive Support: HPE Foundation Care provides both hardware and software services, ensuring that your entire IT environment is covered. Benefit from remote diagnosis and on-site repair services for all eligible HPE hardware products.
• Fast Response Times: Enjoy a 2-hour phone support service response time, allowing for timely resolutions to issues and ensuring the smooth operation of your IT systems.
• Extended Coverage: With a service duration of 4 years, you can have complete confidence in the support your systems will receive, ensuring consistent performance and reliability over time.
• Access to Updates: Stay ahead with access to software updates and patches for your HPE-supported products. This includes updates for selected third-party software, ensuring your systems are always protected and up to date.
• Collaborative Call Management: For eligible software, take advantage of collaborative call management, which allows for a coordinated approach in resolving software-related issues, enhancing overall service effectiveness.

Technical Details of HPE Foundation Care - 4 Year Service

• Service Type: Comprehensive hardware and software service
• Response Time: 2-hour phone support
• Service Duration: 4 years
• Support Coverage: Remote diagnosis, on-site hardware repair, and software updates
• Eligible Products: HPE hardware and selected third-party products

How to Install HPE Foundation Care - 4 Year Service

1. Contact HPE sales or a certified HPE partner to discuss your specific requirements and confirm your eligibility for the HPE Foundation Care service.
2. Purchase the HPE Foundation Care - 4 Year Service plan according to your needs and product coverage.
3. Once your service plan is confirmed, you will receive a confirmation email along with instructions on how to access your service benefits.
4. Familiarize yourself with the service portal to efficiently manage your support tickets and access updates.
5. In case of any issues, reach out to the dedicated HPE support team who will guide you through the process.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care covers selected HPE hardware products and may also extend to specific third-party software products. Contact HPE for a detailed eligibility list.
• What is the response time for support?
  The service provides a 2-hour response time for phone support, ensuring that your issues are addressed promptly.
• Can I access software updates for third-party products?
  Yes, HPE Foundation Care includes access to updates for selected third-party software, in addition to HPE-supported products.
• How long is the service duration?
  The HPE Foundation Care service is valid for a period of 4 years from the date of purchase.
• How do I report a hardware or software issue?
  You can report issues through the HPE support portal or by directly contacting the HPE support team via phone or email.