HPE Foundation Care - 4 Year - Service

Ensure the continuous performance and reliability of your IT infrastructure with the HPE Foundation Care - 4 Year - Service. This comprehensive service offering from Hewlett Packard Enterprise (HPE) is designed to provide you with the support you need for both hardware and software issues, enabling your organization to maintain optimal operations. With HPE Foundation Care, you benefit from expert technical assistance, timely hardware repairs, and vital software updates, delivering peace of mind and enhancing your operational efficiency.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software support, ensuring that your IT team receives the assistance needed to resolve issues promptly, enhancing the overall reliability of your systems.
• Rapid Response Times: With a dedicated 2-hour phone support service response time, you can quickly resolve critical issues, minimizing downtime and keeping your operations running smoothly.
• On-site Hardware Repair: If remote diagnostics do not resolve the problem, HPE provides on-site hardware repair, ensuring that your hardware is serviced quickly and efficiently by certified technicians.
• Software Updates and Patches: Stay current with the latest software updates and patches, as HPE Foundation Care includes access to vital updates for both HPE and selected third-party software products.
• Long-Term Coverage: This 4-year service option guarantees long-term support for your IT infrastructure, allowing you to focus on your core business without worrying about potential hardware or software failures.

Technical Details of HPE Foundation Care - 4 Year - Service

• Service Duration: 4 Years
• Response Time: 2-Hour Phone Support
• On-site Hardware Repair: Yes, as required
• Remote Diagnosis: Included for both hardware and software
• Software Support: Basic Software Support and access to updates for eligible products

How to Install HPE Foundation Care - 4 Year - Service

Installation of the HPE Foundation Care service is straightforward. Follow these steps:

1. Purchase the HPE Foundation Care - 4 Year - Service for your eligible hardware and software products.
2. Contact HPE to register your service and ensure your products are covered.
3. Receive confirmation and documentation from HPE regarding your service coverage.
4. Utilize the provided support contact details for any technical assistance or service requests.
5. Access your HPE online account for software updates and management of your service.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  HPE Foundation Care covers a range of HPE hardware and selected third-party software products. For a complete list, please contact HPE directly.

• How do I contact HPE support?

  You can contact HPE support through the phone number provided in your service documentation, or via the HPE support website.

• Is on-site support included in the service?

  Yes, on-site hardware repair is included if remote diagnosis does not resolve the issue.

• Can I access software updates for third-party applications?

  Yes, HPE Foundation Care includes access to updates for selected third-party software, provided they are supported by HPE.

• What happens if I need support after hours?

  HPE Foundation Care typically provides support during standard business hours. For after-hours support, please review your service agreement or contact HPE for specific options.