Description
Enhance the reliability of your IT infrastructure with the HPE Foundation Care - 4 Year - Warranty. This comprehensive service offering from Hewlett Packard Enterprise (HPE) is designed to provide your organization with advanced hardware and software support, ensuring increased availability and performance of your IT systems. With HPE Foundation Care, your IT team can focus on strategic initiatives while we take care of your technical support needs.
- Comprehensive Support Services: HPE Foundation Care includes a combination of remote diagnosis, technical support, and on-site hardware repair, ensuring that your IT infrastructure remains operational with minimal downtime.
- Access to Software Updates: With this service, you receive remote technical support and access to essential software updates and patches for HPE-supported and select third-party software products, keeping your systems secure and up-to-date.
- Flexible Coverage Options: Choose from various service levels tailored to meet your operational requirements, including "HPE Foundation Care NBD Service," "HPE Foundation Care 24x7 Service," and "HPE Foundation Care CTR Service," providing you with the flexibility to adapt your support as needed.
- 24/7 Availability: Report incidents related to covered hardware or software through phone or web portal at any time, ensuring you have support whenever you need it, 24 hours a day, 7 days a week.
- Long-lasting Commitment: The 4-year service duration of HPE Foundation Care guarantees that your organization will benefit from ongoing support, maximizing the efficiency and effectiveness of your IT investments.
Technical Details of HPE Foundation Care - 4 Year - Warranty
- Service Duration: 4 Years
- Support Availability: 24/7 for critical issues
- Service Levels: NBD, 24x7, CTR options available
- Incident Reporting: Via phone or web portal
- Coverage: Hardware and software products as eligible
How to Install
To benefit from HPE Foundation Care, follow these simple steps:
- Purchase the Service: Contact your local HPE sales office to discuss your organization's needs and purchase the HPE Foundation Care - 4 Year - Warranty.
- Review Service Agreement: Familiarize yourself with the terms of the service agreement, including eligible products and response times.
- Set Up Incident Reporting: Ensure your IT team knows how to report incidents via the designated phone number or web portal.
- Utilize Resources: Access the electronic support resources and updates available through the HPE support portal.
- Engage Support: In case of any hardware or software issues, utilize the 24/7 support to get assistance promptly.
Frequently Asked Questions
1. What types of products are covered by HPE Foundation Care?
HPE Foundation Care covers a wide array of HPE hardware products and selected third-party software products. Eligibility may vary, so it's best to contact your local HPE sales office for specific information.
2. What are the differences between the service levels offered?
The three service levels are designed to cater to different operational needs: - NBD Service: Next Business Day support for timely response. - 24x7 Service: Around-the-clock support for critical issues. - CTR Service: Tailored support for complex environments.
3. How do I report an issue with my covered product?
Issues can be reported through phone or the web portal as per the service agreement. You may also utilize automated reporting via the HPE electronic remote support solution.
4. Can I get software updates for third-party products?
Yes, HPE Foundation Care provides access to software updates for selected third-party products, subject to the availability of updates from the original software manufacturer.
5. Is there a dedicated support team available for my organization?
Yes, HPE assigns dedicated technical resources to assist your IT team, ensuring efficient resolution of any hardware or software problems.
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