HPE Foundation Care - 4 Year - Warranty

The HPE Foundation Care - 4 Year - Warranty is a robust service designed to ensure that your IT infrastructure remains highly available and performing optimally. This comprehensive warranty provides a unique blend of hardware and software support, enabling your organization to focus on its core business while relying on HPE’s extensive technical resources. With this service, you gain access to expert assistance for both HPE and selected third-party products, guaranteeing a well-rounded support structure that addresses all your IT needs efficiently.

• Comprehensive Support Coverage: HPE Foundation Care offers a variety of support levels tailored to meet your specific business requirements, ensuring you have the right level of service when you need it most.
• Rapid Response Times: Benefit from Next Business Day (NBD) service which guarantees prompt phone support to help you manage any incidents swiftly, minimizing downtime and ensuring business continuity.
• On-Site Repair Services: When issues cannot be resolved remotely, HPE’s on-site hardware repair ensures that experts are available to address problems directly at your location, reducing the impact on your operations.
• Software Support and Updates: HPE Foundation Care includes remote technical support for software products, access to critical updates, and patches for HPE-supported third-party software, keeping your systems secure and up-to-date.
• 24/7 Availability: With round-the-clock reporting capabilities for incidents through phone or web portals, you can trust that HPE will be there for you every hour of the day, ensuring your operations run smoothly.

Technical Details of HPE Foundation Care - 4 Year - Warranty

• Service Duration: 4 Years
• Support Levels Available: NBD, 24x7, and CTR Service
• Hardware Support: Remote diagnosis, on-site repair, and spare parts replacement
• Software Support: Remote technical support, updates for HPE-supported third-party software
• Incident Reporting: Available via telephone, web portal, or automated equipment reporting

How to Install HPE Foundation Care - 4 Year - Warranty

To install and activate your HPE Foundation Care - 4 Year - Warranty, follow these simple steps:

• Step 1: Purchase your HPE hardware or software product that is eligible for HPE Foundation Care service.
• Step 2: Register your product with HPE by providing the necessary information through the HPE customer portal.
• Step 3: Choose your desired support level (NBD, 24x7, or CTR) during registration.
• Step 4: Confirm your warranty is active and familiarize yourself with the HPE support resources available to you.
• Step 5: If issues arise, contact HPE support via the designated channels for prompt assistance.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  HPE Foundation Care covers eligible HPE hardware and software products, as well as selected third-party products. Check with your local HPE sales office for specific product eligibility.

• Can I upgrade my support level after purchasing HPE Foundation Care?

  Yes, you may contact HPE to discuss potential upgrades to your support level based on your changing business needs.

• What is the response time for support incidents?

  Response times vary based on the support level chosen. For Next Business Day (NBD) service, you can expect support the next business day after your incident is reported.

• Is there a limit to the number of incidents I can report?

  There is no limit on the number of incidents you can report; however, coverage and support may vary based on your specific warranty terms.

• How do I access software updates covered by HPE Foundation Care?

  Software updates can be accessed electronically via the HPE customer portal once your warranty is active.