HPE Foundation Care - 4 Year - Warranty

Elevate your IT infrastructure with HPE Foundation Care - 4 Year Warranty, a comprehensive support package designed to maximize uptime and reliability for your hardware and software needs. With Hewlett Packard Enterprise (HPE) at your side, you can focus on your core business while we take care of the technical details.

• Comprehensive Support: HPE Foundation Care offers robust hardware and software services to enhance the availability of your IT systems, ensuring seamless operations.
• Expert Technical Assistance: Gain access to HPE's skilled technical resources, ready to assist your IT team in resolving both hardware and software issues effectively.
• On-Site Hardware Repair: If remote diagnosis does not resolve your issue, HPE Foundation Care includes on-site hardware repair services for quick restoration of functionality.
• Next Business Day (NBD) Response: Enjoy peace of mind with our Next Business Day Hardware Support service, guaranteeing rapid response times to minimize downtime.
• Long-Term Coverage: With a duration of four years, HPE Foundation Care provides extended reliability, ensuring that your IT infrastructure remains dependable throughout its lifecycle.

Technical Details of Product

- Service Type: Foundation Care
- Duration: 4 Years
- Response Time: Next Business Day (NBD)
- Coverage: Hardware and selected third-party products
- Includes: Remote support, on-site hardware repair, Basic Software Support, and Collaborative Call Management.

How to Install

To begin utilizing HPE Foundation Care, simply follow these steps:
1. Purchase the HPE Foundation Care - 4 Year Warranty through an authorized HPE reseller or directly from HPE.
2. Register your HPE hardware and warranty with HPE by following the instructions provided in your purchase confirmation email.
3. Familiarize yourself with the support portal and contact information for technical assistance.
4. Ensure that your IT team is aware of the support procedures and can access the resources available under the warranty.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?
HPE Foundation Care covers eligible HPE hardware products and selected third-party software. Please consult HPE for specific eligibility details.
2. What is the response time for on-site support?
HPE guarantees a Next Business Day (NBD) response time for hardware support, ensuring that issues are addressed swiftly.
3. Does the service include software support?
Yes, HPE Foundation Care provides remote technical support and access to critical software updates and patches for covered software products.
4. How can I contact HPE for support?
You can contact HPE directly through their support portal or by calling the technical support hotline provided upon registration of your warranty.
5. Can I extend my HPE Foundation Care service after the initial four years?
Yes, you can discuss extension options with your HPE representative before your warranty expires to ensure continued support for your IT infrastructure.