HPE Foundation Care - 4 Year - Warranty

Ensure the longevity and reliability of your IT infrastructure with the HPE Foundation Care - 4 Year - Warranty. This comprehensive service package combines robust hardware and software support designed to enhance the availability of your systems, allowing your IT team to focus on what matters most—driving your business forward. With the backing of Hewlett Packard Enterprise (HPE) technical resources, you will receive unparalleled support for both HPE and selected third-party products.

• Comprehensive Support: Benefit from extensive hardware and software services that include remote diagnosis and support, on-site repair for hardware issues, and access to software updates and patches, ensuring your IT systems are always up and running.
• Flexible Service Options: Choose from three distinct service levels to meet your business needs: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, allowing you to tailor coverage based on your operational requirements.
• 24/7 Availability: Report incidents anytime via telephone or web portal, ensuring that you receive the support you need, when you need it, without delays.
• Peace of Mind: Enjoy the reassurance of a 4-year service duration that protects you from unexpected repair and replacement costs, contributing to better budget management for your IT expenses.
• Enhanced Productivity: With electronic access to essential product and support information, any member of your IT staff can quickly locate critical resources, minimizing downtime and improving operational efficiency.

Technical Details of HPE Foundation Care - 4 Year - Warranty

• Service Type: Comprehensive hardware and software support
• Coverage Duration: 4 years
• Support Levels: NBD Service, 24x7 Service, CTR Service
• Incident Reporting: 24/7 via telephone or web portal
• On-site Support: Available as needed

How to Install HPE Foundation Care

Installation is straightforward. Once you purchase the HPE Foundation Care - 4 Year - Warranty, follow these steps:

1. Register your HPE hardware product with HPE.
2. Choose your desired service level based on your business needs.
3. Access the HPE support portal to familiarize yourself with available resources and contact support information.
4. For software support, ensure your systems are configured correctly to receive updates and patches.
5. Contact HPE support for any immediate assistance or to clarify coverage details.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

HPE Foundation Care covers a wide range of HPE hardware products, as well as some selected third-party products. It’s best to contact HPE directly to determine eligibility for specific software products.

Can I customize my service level?

Yes, HPE offers flexible service levels that can be tailored to meet your operational needs. You can choose from options like NBD Service, 24x7 Service, or CTR Service depending on your requirements.

How can I report an incident?

Incidents can be reported 24/7 through telephone support or via the HPE web portal, ensuring prompt assistance regardless of the time of day.

What happens if I need on-site support?

If on-site support is required, HPE will arrange for a technician to come to your location to resolve hardware issues quickly and efficiently.

Is there a limit to the number of incidents I can report?

No, there is no limit to the number of incidents you can report under the HPE Foundation Care service. You can seek assistance as needed throughout the warranty period.