HPE Foundation Care - 4 Year - Warranty

HPE Foundation Care - 4 Year Warranty is your ultimate solution for comprehensive hardware and software support, ensuring the smooth operation of your IT infrastructure. With HPE Foundation Care, you gain access to technical resources and services designed to minimize downtime and maximize productivity, all while enhancing the overall value of your equipment. This extended warranty offers peace of mind for your organization, allowing you to focus on your core business activities without worrying about unexpected IT issues.

• Comprehensive Support: HPE Foundation Care provides a holistic approach to IT support, covering both hardware and software needs. Access expert assistance from HPE’s technical resources along with remote diagnosis and on-site hardware repair when necessary.
• 24/7 Availability: With 24x7 service, you can rest assured that help is always available whenever you need it, ensuring that your operations run smoothly around the clock.
• Rapid Response Times: Experience a swift 2-hour response time for software support, allowing for quick resolution of issues and minimizing any potential disruptions to your business.
• Extended Protection: The 4-year service duration of HPE Foundation Care provides long-term coverage, ensuring your IT infrastructure remains efficient, reliable, and up-to-date throughout the warranty period.
• Software Support: Benefit from included basic software support and access to critical software updates and patches, ensuring your systems are always running optimally.

Technical Details of HPE Foundation Care - 4 Year Warranty

The HPE Foundation Care service includes:

• Hardware and software support for eligible HPE and selected third-party products
• Remote diagnosis and technical assistance with qualified technicians
• On-site hardware repair services when necessary
• Access to software updates and patches for supported software products
• Collaborative Call Management for selected non-HPE software solutions

How to Install HPE Foundation Care - 4 Year Warranty

Installing HPE Foundation Care is straightforward:

1. Contact your HPE representative to confirm eligibility of your hardware and software products for coverage.
2. Review the terms and details of the service agreement with HPE.
3. Once the service is confirmed, your IT team can begin utilizing HPE technical support for immediate assistance.
4. For ongoing support, ensure that your team maintains communication with HPE for updates and service requests.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care? HPE Foundation Care covers eligible HPE hardware products as well as selected third-party products. Contact HPE for a specific list of eligible products.
• What is the response time for issues under HPE Foundation Care? The service offers a rapid 2-hour response time for software support, ensuring quick assistance when needed.
• How does on-site support work? If a hardware issue cannot be resolved remotely, HPE will provide on-site repair services to restore functionality to your systems.
• Can I extend my warranty beyond 4 years? HPE offers options for extending coverage; please consult with your HPE representative for details on extending your service agreement.
• Are software updates included in this service? Yes, HPE Foundation Care includes access to critical software updates and patches for eligible software products.