HPE Foundation Care - 4 Year - Warranty

The HPE Foundation Care - 4 Year Warranty is a vital support service designed to enhance the reliability and performance of your IT infrastructure. This comprehensive service solution from Hewlett Packard Enterprise (HPE) offers a complete package of hardware and software support tailored to meet the needs of businesses of all sizes. With HPE Foundation Care, you can ensure your systems remain operational, minimizing downtime and maximizing productivity.

• Comprehensive Technical Support: Gain access to HPE's expert technical resources who work closely with your IT team to efficiently resolve hardware and software issues. This includes remote diagnosis and on-site hardware repair when necessary.
• Software Updates and Patches: Keep your software up-to-date with HPE’s remote technical support and access to the latest software updates and patches, ensuring your systems are secure and functioning optimally.
• Collaborative Call Management: For selected non-HPE software products, benefit from collaborative call management, allowing seamless communication between your team and HPE support for quick resolutions.
• 24/7 Incident Reporting: Report incidents at any time through telephone or web portal, providing peace of mind knowing that assistance is available 24 hours a day, 7 days a week, regardless of your coverage window.
• Flexible Service Levels: Choose from three distinct service levels tailored to your business needs: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, ensuring you have the right support when you need it.

Technical Details of HPE Foundation Care - 4 Year Warranty

• Service Duration: 4 years
• Available Coverage Windows: Next Business Day (NBD), 24x7, and CTR
• Response Times: Varies based on service level selected
• Support Availability: 24/7 incident reporting and assistance
• Eligibility: Coverage varies by product; consult HPE for more details

How to Install HPE Foundation Care

To get started with HPE Foundation Care, follow these simple steps:

1. Contact your local HPE sales office to discuss eligibility and service options.
2. Select the appropriate service level that meets your operational needs.
3. Complete any necessary paperwork or agreements required for service activation.
4. Once your service is activated, familiarize your IT team with the HPE support resources available.
5. Start reporting incidents via the telephone or HPE web portal to take advantage of your warranty benefits.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The service includes hardware and software support, remote diagnosis, on-site repairs if needed, access to software updates, and collaborative call management for eligible products.

Can I choose different service levels for different products?

Yes, you can select different service levels based on the specific needs of each product covered under the HPE Foundation Care Warranty.

How do I report an incident?

Incidents can be reported 24/7 via telephone or through the HPE web portal, ensuring you receive support whenever you need it.

What happens if I need on-site support?

If on-site support is required, HPE will arrange for a technician to visit your location based on the service level you have selected.

Is there a limit to the number of incidents I can report?

Coverage is designed to support your needs; however, specific terms will depend on the service level agreement you choose. Please check with HPE for detailed terms.