HPE Foundation Care - 4 Year - Warranty

Discover the ultimate peace of mind for your IT infrastructure with the HPE Foundation Care - 4 Year Warranty. This comprehensive service is designed to enhance the reliability and availability of your hardware and software systems, ensuring optimal performance and minimal downtime for your business. With a variety of unique features and benefits tailored to meet enterprise needs, HPE Foundation Care is the perfect solution for businesses looking to safeguard their technology investments.

• Comprehensive Support: HPE Foundation Care provides a full suite of technical resources to address both hardware and software issues, ensuring your infrastructure runs smoothly at all times.
• Remote Diagnosis and On-Site Repair: Experience the convenience of remote diagnosis paired with the option for on-site hardware repair to quickly resolve any critical issues that may arise.
• Basic Software Support: Coverage includes access to essential software support and collaborative call management for select non-HPE products, streamlining your overall support experience.
• Fast Response Times: Benefit from a guaranteed maximum 2-hour response time for software support, maximizing efficiency and minimizing disruptions to your operations.
• Extended Warranty Duration: With a 4-year service duration, HPE Foundation Care ensures long-term protection and productivity for your business, allowing you to focus on growth.

Technical Details of HPE Foundation Care - 4 Year Warranty

The HPE Foundation Care - 4 Year Warranty covers a range of eligible HPE hardware and software products, providing robust support and service options designed to suit your enterprise needs. The service includes:

• Remote technical support for hardware issues.
• Access to necessary software updates and patches.
• On-site hardware repair when remote solutions are insufficient.
• Eligibility for Basic Software Support for select non-HPE software.

How to Install

Installing the HPE Foundation Care - 4 Year Warranty is a straightforward process. Follow these steps to get started:

1. Contact your HPE representative to discuss eligibility for the warranty based on your current hardware and software assets.
2. Complete the necessary documentation to enroll in the HPE Foundation Care service.
3. Once enrolled, ensure your IT team is aware of the support channels available, including remote diagnosis and on-site assistance.
4. Regularly maintain communication with HPE support for software updates and technical guidance.

Frequently Asked Questions

• What is included in the HPE Foundation Care - 4 Year Warranty? The warranty includes comprehensive support for eligible HPE hardware and software, remote diagnosis, on-site repair, access to software updates, and basic software support for select non-HPE products.
• How quickly can I expect support for software issues? HPE Foundation Care guarantees a maximum 2-hour response time for software support to ensure your issues are addressed quickly.
• Is this warranty applicable to third-party software? Yes, the warranty provides collaborative call management for selected non-HPE software, which may be included based on eligibility.
• How can I check if my products are eligible for this warranty? You can contact your HPE representative or visit the HPE website for detailed information on product eligibility.
• What happens if I need hardware repair? If your hardware requires repair that cannot be resolved remotely, HPE will dispatch a technician to perform on-site service, ensuring minimal disruption to your operations.