HPE Foundation Care - 5 Year - Service

Enhance the reliability and efficiency of your IT infrastructure with the HPE Foundation Care - 5 Year Service. Designed to support both hardware and software components, this comprehensive service provides you with peace of mind through expert assistance from Hewlett Packard Enterprise (HPE) technical resources. With a focus on maximizing productivity and minimizing downtime, HPE Foundation Care ensures your IT systems are always up and running optimally.

• Comprehensive Support: Receive specialized support for both HPE hardware and selected third-party products, ensuring all your IT resources are covered.
• Remote Diagnosis and On-Site Repair: Benefit from remote troubleshooting and, if necessary, on-site hardware repair to resolve urgent issues swiftly, enhancing your operational efficiency.
• Basic Software Support: For eligible hardware products, gain access to basic software support and collaborative call management for selected non-HPE software, providing a seamless experience.
• Timely Software Updates: Stay up-to-date with remote technical support, software updates, and patches for HPE-supported third-party software, ensuring your systems are secure and efficient.
• Quick Response Times: Enjoy a guaranteed 2-hour phone support response time, ensuring that any issues are addressed promptly to minimize disruptions to your workflow.

Technical Details of HPE Foundation Care - 5 Year Service

• Service Duration: 5 years
• Support Type: Hardware and Software
• Response Time: 2-hour phone support
• Includes: Remote diagnosis, on-site hardware repair, basic software support, and access to updates for selected software products.

How to Install HPE Foundation Care - 5 Year Service

To take advantage of the HPE Foundation Care - 5 Year Service, follow these simple steps:

1. Purchase the HPE Foundation Care service plan alongside your HPE hardware or compatible third-party product.
2. Register your product with HPE, providing necessary details to activate your service.
3. Access the HPE support portal for remote technical assistance, software updates, and to report any issues.
4. In case of hardware failures, contact HPE support for remote diagnosis and, if needed, schedule an on-site repair.

Frequently Asked Questions (FAQ)

• What is included in the HPE Foundation Care Service?
  HPE Foundation Care includes comprehensive support for hardware and software, remote diagnosis, on-site repair, and access to software updates and patches.
• How do I know if my product is eligible for HPE Foundation Care?
  Contact HPE directly for information on eligible products covered under this service.
• What is the average response time for support?
  The service guarantees a 2-hour response time for phone support, ensuring quick assistance when you need it most.
• Can I get support for third-party software?
  Yes, HPE Foundation Care offers collaborative call management for selected non-HPE software, in addition to support for HPE hardware and software.
• Is on-site repair included in the service?
  Yes, on-site hardware repair is part of the service if remote diagnosis indicates that it is necessary.