HPE Foundation Care - 5 Year - Warranty

The HPE Foundation Care - 5 Year Warranty is an essential support service designed to ensure the smooth operation of your IT infrastructure. By providing comprehensive protection for your hardware and software, this service delivers peace of mind, allowing your business to function without interruptions. With HPE's expert technical resources readily available, any hardware or software issues are swiftly resolved, minimizing downtime and enhancing productivity.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services that enhance the availability and reliability of your IT infrastructure.
• Remote Diagnosis & Support: Experience the convenience of remote troubleshooting and technical assistance, ensuring that any issues you face are addressed quickly and efficiently.
• On-Site Hardware Repair: If remote support is not sufficient, HPE provides prompt on-site hardware repair services, allowing for quick resolution of issues to minimize downtime.
• Software Support: Gain access to essential software support and updates, including security patches for eligible non-HPE software products, ensuring your systems remain secure and up-to-date.
• Next Business Day Response: HPE guarantees a Next Business Day (NBD) response time for hardware support, enabling timely assistance when you need it most.

Technical Details of HPE Foundation Care - 5 Year Warranty

• Service Type: Hardware and Software Support
• Duration: 5 Years
• Response Time: Next Business Day
• On-Site Service Support Availability: Remote Technical Support and Access to Updates
• Eligible Products: HPE Hardware and Selected Third-Party Products

How to Install HPE Foundation Care - 5 Year Warranty

To install the HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care - 5 Year Warranty through an authorized HPE reseller or directly from HPE.
2. Register your HPE hardware with the Foundation Care service on the HPE website or through the HPE support portal.
3. Access the HPE support portal to activate your service and ensure your hardware and software are covered.
4. Familiarize yourself with the support options available, including remote support and on-site service procedures.
5. Keep your contact information updated with HPE to facilitate efficient communication and support.

Frequently Asked Questions

• What is included in the HPE Foundation Care - 5 Year Warranty? This warranty includes comprehensive hardware and software support, remote diagnosis, on-site hardware repair, access to software updates, and patches for eligible products.
• How do I know if my products are eligible for HPE Foundation Care? You can check the eligibility of your HPE hardware and selected third-party products by contacting HPE directly or visiting their support portal.
• What is the response time for on-site service? The service includes a Next Business Day (NBD) response time for on-site hardware support, ensuring timely assistance when needed.
• Can I upgrade my service during the warranty period? Yes, HPE offers various support plans that can be tailored to meet your evolving business needs. Contact HPE for more information on upgrading your service.
• Is support available for non-HPE software products? Yes, HPE Foundation Care can provide basic software support for selected non-HPE software products; however, eligibility may vary. Please consult HPE for specifics.