HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential post-warranty service that empowers businesses to maintain peak performance of their IT equipment. With a comprehensive 2-year warranty, this service offers exceptional support and maintenance solutions designed to safeguard your technology investments. This product is tailored for any organization that values efficiency and reliability. Discover how HPE can help keep your systems running seamlessly.

• Comprehensive Parts Replacement: Ensure your hardware operates efficiently with our reliable parts replacement service, keeping your systems running at their best.
• On-Site Service: Enjoy greater usability and enhanced productivity as our expert technicians come directly to your location, minimizing downtime and maintaining workflow continuity.
• Next Business Day Service: With a commitment to rapid response, our Next Business Day service guarantees prompt attention to your needs, significantly reducing operational disruptions.
• Defective Media Retention: Protect your critical data with our defective media retention feature, allowing you to keep faulty hardware and avoid losing valuable information.
• 2-Year Coverage: Rely on consistent performance for a solid 2-year duration, ensuring your IT systems are well-maintained and always operating at peak efficiency.

Technical Details of HPE Pointnext Tech Care Basic

• Service Type: Post Warranty Maintenance
• Service Duration: 2 Years
• Response Time: Next Business Day (for locations within 160 km)
• Service Hours: 9 x 5, covering standard business hours
• Included Services: Parts and labor for maintenance and repairs
• Defective Media Retention: Yes, retain defective media during service

How to Install the HPE Pointnext Tech Care Basic Service

Follow these straightforward steps to install and activate your HPE Pointnext Tech Care Basic service:

1. Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE reseller or directly via HPE.
2. Once you receive your service confirmation, register your service contract on the HPE support website.
3. Prepare your IT environment for service visits by keeping all relevant hardware information readily available.
4. Contact HPE’s customer support for assistance; they will guide you through utilizing your service.
5. Schedule on-site service visits as required through the support portal to ensure efficient response times.

Frequently Asked Questions (FAQs)

• What does the HPE Pointnext Tech Care Basic service include?
  The service encompasses on-site maintenance, parts replacement, and labor for repairs, along with defective media retention to safeguard your data.
• How quickly can I expect service after submitting a request?
  For locations within 160 km, you can anticipate a Next Business Day response for parts and labor services.
• Is the 2-year warranty renewable?
  Yes, you can renew your warranty upon expiration by purchasing an additional service contract.
• Can I retain defective media after a failure?
  Absolutely! The defective media retention feature enables you to keep faulty hardware, ensuring the protection of your critical data.
• What are the service hours for HPE Pointnext Tech Care Basic?
  The service operates during standard business hours, 9 x 5, allowing you to effectively manage your IT maintenance needs.