HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 3 Year - Service

Enhance your IT infrastructure's reliability with the HPE Pointnext Tech Care Essential with Defective Media Retention. This comprehensive three-year service plan is tailored to provide around-the-clock support and swift solutions for your technology needs. Rest easy knowing your investment is protected, allowing you to focus on your core business while we handle the technical aspects.

• Comprehensive Coverage: The HPE Pointnext Tech Care Essential service plan includes parts replacement and labor, ensuring that your hardware remains operational without any unexpected costs. Enjoy peace of mind knowing that critical components are covered.
• 24 x 7 x 4 Hour On-site Support: With this service, you benefit from round-the-clock support with a guaranteed on-site response time of four hours. Our certified experts are always ready to assist you, minimizing downtime and keeping your operations running smoothly.
• Defective Media Retention: This unique feature allows you to retain defective media for further analysis or data recovery, ensuring that sensitive information remains secure. This not only adds value to your organization but also aids in compliance with data regulations.
• Reliable Maintenance Services: With a focus on parts and labor, our service characteristics are designed to deliver dependable maintenance. This ensures your systems operate at peak efficiency and reliability, contributing to overall productivity.
• Increased Dependability: Our service's four-hour parts and labor response time guarantees timely solutions, making it easier to achieve accurate results. The three-year duration of the service ensures maximum dependability, safeguarding your technology investments.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Essential
• Retained Media: Defective Media Retention
• Service Duration: 3 Years
• Support Availability: 24 x 7 x 4 Hour On-site
• Response Time: 4 Hour for Parts and Labor

How to Install

Getting started with HPE Pointnext Tech Care Essential is straightforward. Once you purchase the service, follow these steps:

• Contact HPE support to register your service and obtain your service agreement number.
• Ensure your systems are updated and configured to allow HPE technicians access for troubleshooting and maintenance.
• Keep track of your service status using the HPE online portal, where you can check for updates and request support as necessary.
• Make sure to inform your team about the support system and how to initiate a service request in case of any issues.

Frequently Asked Questions

• What is Defective Media Retention?
  It allows you to keep defective storage media, helping in data recovery and compliance needs.
• Is there a limit on the number of service calls I can make?
  No, you can request support whenever necessary during the service period without any limits.
• How quickly can I expect an HPE technician to arrive?
  HPE guarantees a four-hour response time for on-site support, ensuring minimal downtime.
• What type of hardware is covered under this service?
  This service covers various HPE hardware, including servers, storage, and networking components. For specific coverage, please refer to your service agreement.
• Can I extend my service beyond the three years?
  Yes, you can renew or extend your service agreement prior to the expiration of your current service period.